Work Schedule
Standard (Mon-Fri)Environmental Conditions
Adherence to all Good Manufacturing Practices (GMP) Safety Standards, OfficeJob Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
DESCRIPTION:
As a Technical Support Specialist at Thermo Fisher Scientific, you'll need to work closely with a team delivering excellent technical support for our HPLC product portfolio. You'll oversee day-to-day operations while ensuring exceptional customer service and technical problem resolution. This role combines leadership, technical expertise, and customer focus to drive team performance and customer satisfaction.
Working closely with cross-functional teams, you'll manage workload distribution, implement quality standards, and drive continuous improvement initiatives. You'll work with the team of specialists for HPLC while maintaining strong relationships with GPSE, operations, sales, and quality teams to ensure comprehensive customer solutions. This position offers the opportunity to make a meaningful impact by enabling our customers to make the world healthier, cleaner, and safer.
REQUIREMENTS:
• Bachelor's Degree plus 5 years of experience in technical support or field service of HPLC.
• Preferred Fields of experience : Science, Engineering or related technical field
• Strong problem-solving and analytical skills with systematic approach to issue resolution
• Excellent written and verbal communication skills with ability to explain complex technical concepts
• Fluent English proficiency (minimum B2 level)
• Experience with CRM systems and technical support tools
• Proven ability to work effectively in cross-functional, multicultural environments
• Customer-centric mindset with focus on service excellence.
• Strong interpersonal skills for coaching and developing team members.
• Ability to analyze performance metrics (KPIs) and implement improvements.
• Willingness to travel as needed (up to 25%).
• Experience with quality management systems and regulatory compliance
• Proficiency with remote support tools & applications.
Skills Required
- Bachelor's Degree plus 5 years of experience in technical support or field service of HPLC
- Strong problem-solving and analytical skills
- Excellent written and verbal communication skills
- Fluent English proficiency (minimum B2 level)
- Experience with CRM systems and technical support tools
- Ability to analyze performance metrics (KPIs) and implement improvements
- Willingness to travel as needed (up to 25%)
Thermo Fisher Scientific Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Thermo Fisher Scientific and has not been reviewed or approved by Thermo Fisher Scientific.
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Retirement Support — The package includes a 401(k) with a strong company match and an employee stock purchase plan, which are viewed as meaningful components of total rewards.
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Leave & Time Off Breadth — Starting paid time off around three weeks, along with paid holidays, sick time, bereavement, volunteer time, and options to add more, is consistently highlighted as a strength.
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Parental & Family Support — Paid parental leave for primary caregivers plus additional bonding time, together with adoption/fertility assistance and childcare benefits, provides robust family support.
Thermo Fisher Scientific Insights
What We Do
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
Why Work With Us
You will join a company which every colleague has the opportunity to create possibilities, for oneself, for our customers and patients. There is no more exciting place to be than at the forefront of solving problems which help improve lives around the world. As a company, we are committed to supporting your career aspirations and your journey.
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