Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
When you join us at Thermo Fisher Scientific, you’ll be part of a smart, driven team that shares your passion for exploration and discovery. With revenues of more than $24 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.
Location/Division Specific Information
Within the Materials and Structural Analysis Division (MSD), we enable customers to find meaningful answers to questions that accelerate breakthrough discoveries and ultimately change the world. The Semiconductor business unit crafts, manufactures, and supports a broad range of high-performance microscopy workflows on wafers and single chips that provide images and answers in the micro-, nano-, and picometer scales. We combine hardware and software expertise in electron and ion microscopy with deep application knowledge in electronics markets and our worldwide Electron Microscopy employees are dedicated to our customers' pursuit of discovery and resolution to global challenges.
How will you make an impact?
The Technical Support Specialist II is responsible for supporting the installation, uptime and repair of sophisticated equipment and systems. This includes working with NPD (New Product Development), Applications and OE (Operations Engineering) on new and existing product developments, development of sophisticated troubleshooting methods and leading product and process improvements.
This position will sit at our Hillsboro, Oregon site.
What will you do?
- Partner closely with the field service team to quickly diagnose and repair assigned product lines.
- Partner with Marketing, NPD, Applications and OE in developing technology roadmaps, to bring in the service related requirements and to sustain support through the life of the system.
- Influence and drive meant time to repair (MTTR) and mean to between failure (MTBF) by examining equipment downtime and failures to improve overall performance
- Diagnosis, define and build work instruction for field service engineers on:
- service tools, repair and installation
- spares parts (including consumables)
- all diagnostic and test procedures required for support of systems
- Provide feedback to product quality teams, analyze and initiate improvement projects on systems and subsystems as required.
- Gives primary input or develops sophisticated troubleshooting documentation. Validates service sophisticated troubleshooting documentation and software.
How will you get here?
Education
- Educational requirement is a high school diploma or equivalent military training; Bachelor’s degree in Applied Physics, Electronics, or Electro-Mechanics preferred
Experience
- Requires 2+ years’ experience with service and/or manufacturing in high-tech industry or laboratory.
- Comfortable in working with analytical equipment.
- All-around technical knowledge and practical skills Multidisciplinary trouble shooting skills.
- Experience with analytical equipment (electronics, software, physics, mechanics) such as Electron Microscopes, Wafer Steppers, Medical Equipment (e.g. MRI-scan), pharmaceutical equipment or related semiconductor equipment.
- Preferably experience with LDB.
Knowledge, Skills, Abilities
- Strong technical writing skills.
- Working with demanding customers and understands the importance of customer relations.
- Self-starter who is also highly productive when not supervised.
- Project leader skills.
- Traveling (20% - 40% of working time).
- Must have a business proficiency in English (verbal and written)
- Other language skills are an asset.
At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.
Skills Required
- High school diploma or equivalent military training
- Bachelor's degree in Applied Physics, Electronics, or Electro-Mechanics
- 2+ years experience with service and/or manufacturing in high-tech industry or laboratory
- Experience with analytical equipment (electronics, software, physics, mechanics) such as Electron Microscopes, Wafer Steppers, MRI, pharmaceutical or semiconductor equipment
- Multidisciplinary troubleshooting skills and all-around technical knowledge
- Strong technical writing skills
- Experience working with demanding customers and strong customer relations
- Project leadership skills
- Business proficiency in English (verbal and written)
- Willingness to travel 20% - 40% of working time
- Experience with LDB
Thermo Fisher Scientific Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Thermo Fisher Scientific and has not been reviewed or approved by Thermo Fisher Scientific.
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Retirement Support — Retirement programs include a strong company 401(k) match and an employee stock purchase plan that add meaningful long‑term value. Feedback suggests these features stand out among core financial benefits even when base pay feels average.
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Healthcare Strength — Health coverage offers multiple national medical options alongside dental and vision, with company‑paid life and disability coverage. This breadth is considered a solid foundation even if some costs may not be the lowest among peers.
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Parental & Family Support — Paid parental and caregiver leave, backup care, adoption assistance, and specialized family resources are available. Feedback suggests these supports are a notable plus for colleagues managing family and caregiving needs.
Thermo Fisher Scientific Insights
What We Do
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
Why Work With Us
You will join a company which every colleague has the opportunity to create possibilities, for oneself, for our customers and patients. There is no more exciting place to be than at the forefront of solving problems which help improve lives around the world. As a company, we are committed to supporting your career aspirations and your journey.
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