Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
Technical Support Specialist II
On Site role in Eindhoven
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving analytical challenges, growing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them.
Thermo Fisher Scientific across the world with more than 100,000 colleagues delivers an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com.
Who are we looking for
The ideal candidate for this position enjoys working in a multi-disciplinary technical environment to address technical problems within multi-cultural team. If you enjoy the introduction of new modules on top of high-performance systems, this is an excellent opportunity to change the world.
Owns and drives tasks and projects in the Technical Support Department to improve its efficiency.
Provides technical communication between Field, Production, BU, R&D and Global Tech Support.
Responsible to drive service results for SEMI/Motion NPI projects.
Collects, analyses and reports data for the purpose of solving problems and improving company’s inner processes.
Provide worldwide 3rd line technical support up to system level of TEM products
Owning assigned GTS tasks, e.g. PPI, Service Documentation requests, CAPA, etc.
Following the effective documents IMS, EMS and working on documentation
How will you get there
At least a bachelor’s degree of Software, Electronics, Mechanics or a combination of both education and meaningful work experience.
English written and spoken min. level B2.
Ability and willingness to travel internationally (less than 25% of working hours).
Ability to work independently as well as to collaborate in a team.
Experience in project management
What do you need
Excellent communication and influencing skills are essential for success in this role. The ability to communicate effectively, both in person and in writing, and to translate complex technical concepts into clear, audience-appropriate messages for a wide range of stakeholders is critical.
Shown experience (>3 yrs) in Technical Support environment
Demonstrated ability with TEM microscopy (physics/electronics) and software applications
Hard-working and outgoing personality
Self-steering on multiple tasks
Why Service
Our Central Service organization enables our customer to push the technological barrier every day! Opportunity to visit our customers on-site, performing critical work to support breakthrough innovation up to 25% of the time!
Why us
Opportunity to join Thermo Fisher Scientific - company culture which stands for integrity, involvement, intensity and innovation!
Competitive salary, plus annual incentive bonus and a company stocks program (Excellent country-specific benefits)
Excellent career progression opportunities with a large and growing global employer.
Collaborative work in an international environment
Strong Team Spirit and Active Career Management
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Skills Required
- Bachelor's degree in Software, Electronics, Mechanics or equivalent experience
- Minimum B2 level English (written and spoken)
- Willingness to travel internationally (less than 25%)
- More than 3 years' experience in a Technical Support environment
- Demonstrated ability with TEM microscopy (physics/electronics) and related software applications
- Experience in project management
- Excellent communication and influencing skills
- Ability to work independently and collaboratively in a multicultural team
- Familiarity with documentation systems and working with IMS/EMS processes
Thermo Fisher Scientific Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Thermo Fisher Scientific and has not been reviewed or approved by Thermo Fisher Scientific.
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Retirement Support — Retirement programs include a strong company 401(k) match and an employee stock purchase plan that add meaningful long‑term value. Feedback suggests these features stand out among core financial benefits even when base pay feels average.
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Healthcare Strength — Health coverage offers multiple national medical options alongside dental and vision, with company‑paid life and disability coverage. This breadth is considered a solid foundation even if some costs may not be the lowest among peers.
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Parental & Family Support — Paid parental and caregiver leave, backup care, adoption assistance, and specialized family resources are available. Feedback suggests these supports are a notable plus for colleagues managing family and caregiving needs.
Thermo Fisher Scientific Insights
What We Do
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
Why Work With Us
You will join a company which every colleague has the opportunity to create possibilities, for oneself, for our customers and patients. There is no more exciting place to be than at the forefront of solving problems which help improve lives around the world. As a company, we are committed to supporting your career aspirations and your journey.
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