Are you passionate about delivering exceptional IT support and helping colleagues get the most from their technology?
Do you enjoy troubleshooting technical challenges, improving device performance, and working collaboratively in a customer-focused environment?
About the Business:
LexisNexis Legal and Professional are a leading global provider of legal and regulatory intelligence. We give organisations the business information and analytics they need to make better, more impactful decisions. We are building powerful new decision tools that use machine learning, natural language processing, visualisation and artificial intelligence that aid and enhance decision making.
About our Team:
Our core team consists of 4 members in the UK and 4 in France. We are part of a global infrastructure and operations organization with more than 300 staff distributed worldwide. We pride ourselves on being a friendly, approachable, and inclusive team. Collaboration and support are at the heart of how we work, and we strive to create an environment where everyone feels valued, respected, and empowered to contribute.
About the Role:
Deliver in-person and remote technical support for laptops, operating systems, software, printers, and mobile devices, including user training and issue resolution. Proactively monitor and analyze laptop performance to identify issues, determine root causes, and implement solutions that improve system health and efficiency.
Responsibilities
- Provide technical support in person and remotely to troubleshoot and support laptop, operating system, software, printer, mobile device & user education issues
- Proactive monitoring of laptops to identify machines in poor health, analyse where the issue lies, and find a resolution to increase laptop performance
- Monitor, support, and troubleshoot the IT infrastructure for operating issues involving failures and degradation
- Escalate problems/business continuity events as appropriate to the third-party provider, senior colleagues, and management
- Check Video Conference Rooms onsite to ensure they are fully functional and provide basic support when necessary
- Document and record recurring issues and evolving best practices
Requirements
- Experience and technical knowledge of Desktop OS and applications (Windows, MAC) and Office 365
- Basic networking skills
- Hardware software installation and troubleshooting
- Active Directory fundamentals
- Mobile Device Management (Azure/Intune)
- ITIL practices awareness
- Strong customer service ethic
- Excellent problem-solving skills and good organizational skills
Work in a Way That Works for You
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working Pattern
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.
Please read our Candidate Privacy Policy.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights.
Skills Required
- Experience and technical knowledge of desktop operating systems and applications, including Windows and macOS
- Experience and technical knowledge of Office 365
- Basic networking skills
- Hardware and software installation and troubleshooting skills
- Active Directory fundamentals
- Mobile Device Management knowledge using Azure or Intune
- Awareness of ITIL practices
- Strong customer service ethic
- Excellent problem-solving skills
- Good organizational skills
RELX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RELX and has not been reviewed or approved by RELX.
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Retirement Support — Retirement support is positioned as a meaningful part of total rewards through a 401(k) plan with matching contributions, alongside other financial protections such as life and disability coverage. Tuition reimbursement and share purchase access further broaden the financial value of the package beyond base salary.
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Leave & Time Off Breadth — Leave and time off breadth appears strong, with generous vacation allowances, mental health days, and options like sabbaticals and tiered PTO by tenure. Parental and caregiving leaves are described in detail, reinforcing time-away benefits as a standout component of the overall package.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle benefits are supported by offerings such as mental health support (e.g., app access), EAP resources, gym-related perks, and wellness incentives. Flexible working hours and related work-life supports add to the perceived day-to-day value of benefits.
RELX Insights
What We Do
RELX is a global provider of information-based analytics for professional and business customers across industries. We help scientists make new discoveries, doctors and nurses improve the lives of patients and lawyers win cases. We prevent online fraud and money laundering, and help insurance companies evaluate and predict risk. Our events enable customers to learn about markets, source products and complete transactions. In short, we enable our customers to make better decisions, get better results and be more productive. We do this by leveraging a deep understanding of our customers to create innovative solutions which combine content and data with analytics and technology in global platforms. RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs approximately 30,000 people of whom almost half are in North America. We operate in four major market segments: Scientific, Technical & Medical; Risk & Business Analytics; Legal; and Exhibitions.
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