Sovos·Full-Time·Peru
Build Your Future With Us
The digitization of tax compliance is fundamentally changing global commerce and how businesses need to operate and grow. Governments now have real-time visibility into business data, creating new challenges and new opportunities for organizations around the world. At Sovos, we're transforming tax compliance from a business requirement into a driver of growth through AI-powered technology that delivers the accurate, real-time insights businesses need to make smarter decisions.
We're solving more than today's tax compliance challenges. We're helping reshape global economies by enabling organizations to navigate increasingly complex and rapidly changing regulatory environments with confidence – and helping communities thrive.
AI is accelerating what's possible, enabling tax and technology professionals to more effectively drive critical regulatory decisions. That's where Sovos excels, combining intelligent technology with human expertise to help customers stay ahead of change.
Don't worry if you don't check every box. We're focused on hiring great people, not perfect resumes. It's less about what you've done elsewhere and more about what you're capable of doing here.
The Role
At Sovos, we're building technology that helps businesses navigate global tax complexity with confidence. As a Technical Support Specialist, you'll be the critical bridge between our SaaS platform and customers around the world, ensuring technical issues are resolved quickly and customers feel supported every step of the way. Your problem-solving expertise and customer focus will directly shape the experience our clients have with Sovos every day.
More specifically, you will:
- Respond to and resolve technical support tickets, calls, and emails in a timely and professional manner, ensuring customers feel heard and supported.
- Troubleshoot software issues by replicating problems, identifying root causes, and implementing solutions - leveraging AI-assisted diagnostic tools where appropriate.
- Document all customer interactions, issues, and resolutions in the support ticketing system to build a knowledge base that helps the entire team.
- Escalate complex technical problems to appropriate teams when necessary, ensuring seamless handoffs and follow-through.
- Create and maintain knowledge base articles and troubleshooting guides that empower customers and team members alike.
- Identify recurring issues and collaborate with product teams on improvement opportunities that enhance platform stability and user experience.
- Participate in on-call rotations to provide after-hours support when needed, ensuring customer success around the clock.
What You Bring to Sovos
- You've built solid technical troubleshooting experience, ideally supporting SaaS platforms or software products.
- You have excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
- You bring a patient and empathetic approach to customer service, even during high-stress situations.
- You're comfortable with ticketing systems like Zendesk, Freshdesk, or similar platforms, and know how to manage multiple cases with varying priorities.
- You have a basic understanding of web technologies, APIs, and integration concepts - and you're excited to learn more.
- You're fluent in English (written and spoken) and comfortable supporting customers in one or more of the following languages: Spanish, Portuguese, or Turkish.
- You're comfortable leveraging AI tools to improve efficiency, diagnostics, and customer communication.
- Due to client contractual obligations, the successful candidate will be asked to clear a background check upon hire.
The Process
We believe in a transparent and comprehensive hiring process. Here's what you might expect:
Pre-Employment Assessment
Regionally specific assessments we use to mitigate bias and give every applicant a fair shot.
Video Interview
A chance to meet as many qualified applicants as possible and get to know you beyond your resume.
Meeting with a Recruiter
A conversation to talk through the role, your experience, and your goals.
Live Interviews with the Hiring Team
Meet the people you'll work with and dig into the day-to-day of the role.
Life at Sovos
The tools to enhance your life - because we want you to enjoy your life outside of work and inside!
- Global Mentoring Programs
- AI Tools and Technology from Day 1
- Continuous Learning and Development
- Language Learning Support
- Global Employee Recognition Platform and Programs
- Global Parental Leave Policy
- Flexible Time-Off
- Comprehensive Health Benefits
- Meal Vouchers to Assist with Food Expenses
- Bi-Weekly Meeting Free Days
- Mentoring Programs
- Globally recognized Training and Development programs
- Virtual English Club through Rosetta Stone, and more!
Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.
Sovos is transforming tax compliance from a business requirement to a force for growth. Our flagship product, the Sovos Compliance Cloud platform, enables businesses to identify, determine, and report on every tax obligation across the globe. Sovos processes nearly 20 billion transactions per year, helping companies scale their compliance strategy in 150+ countries.
More than 100,000 customers – including half the Fortune 500 – trust Sovos’ tax and regulatory expertise and unparalleled integration with their business applications. Learn more at sovos.com.
We'd love to hear from you. Use the Apply button at the top of this page to submit your application
#LI-Hybrid
Skills Required
- Technical troubleshooting experience, ideally supporting SaaS platforms or software products
- Excellent verbal and written communication skills
- Ability to explain technical concepts clearly to nontechnical users
- Patient and empathetic customer service approach
- Experience with ticketing systems such as Zendesk, Freshdesk, or similar
- Ability to manage multiple cases with varying priorities
- Basic understanding of web technologies, APIs, and integration concepts
- Fluency in English, written and spoken
- Ability to support customers in Spanish, Portuguese, or Turkish
- Comfort leveraging AI tools for efficiency, diagnostics, and customer communication
- Successful completion of a background check upon hire
Sovos Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sovos and has not been reviewed or approved by Sovos.
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Leave & Time Off Breadth — Flexible or unlimited time off is broadly offered and stands out as a strong aspect of the package. While usage may depend on workload and manager norms, the breadth of the policy is clear.
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Parental & Family Support — Parental leave is included, with examples of extended maternity and multi‑week leave for other parents. This support complements wider family‑oriented resources.
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Wellbeing & Lifestyle Benefits — Wellness resources, donation matching, volunteer time off, recognition programs, and structured development/mentorship are part of a broad offering. Remote/flexible work options and community perks further bolster everyday wellbeing.
Sovos Insights
What We Do
Sovos provides businesses with the confidence needed to navigate an increasingly regulated world. Offering a modern, IT driven response to compliance, Sovos’ solutions are scalable, reliable and secure and provide a great user experience. Sovos has more than 100,000 customers, including half the Fortune 500, as well as businesses of every size operating in more than 70 countries. The company’s cloud-based solutions integrate with a wide variety of business applications and government compliance processes. Sovos has employees throughout the Americas and Europe and is owned by Hg and TA Associates.
Why Work With Us
We are dedicated to being a place where people truly enjoy being. We promote internally and offer a variety of development programs internally. Tax and the regulatory compliance space is also an incredibly stable industry! It changes a lot (because, tax!) but it is never going away. It is always something businesses will have to do!
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