Technical Support Specialist 2 - IT

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

Always innovating, we bring together dedicated people and diverse perspectives from across our global network, empowering each other to keep breaking new ground.

Location: Remote but part of the initial training maybe in Indianapolis, IN.

Schedule: This position is within a 24/7 call center. It is expected for this individual to be open to working 1st, 2nd and 3rd shift. Your schedule will be determined on a quarterly basis.

This is an exciting time to join Roche Support Network. If you are passionate for problem solving then this is the position for you! As a research-focused healthcare company, Roche discovers, develops and provides innovative diagnostics and therapeutic products and services that deliver significant benefits to patients and healthcare professionals - from early detection and prevention of diseases to diagnostics, treatment and treatment monitoring. Roche is a successful company that can offer exciting career opportunities. We encourage and support your development in areas of your interest which will prepare you for the next level in your career path. We know that people are responsible for our success and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience.

The Opportunity

This position provides technical support to customers, answering basic questions on function and usage of products via the Technical Support Center.  This individual may also provide technical assistance to sales, marketing and other Roche departments.  You will analyzes basic problems with nonfunctioning electro/mechanical equipment, software applications or reagents to identify problem area(s) and recommend corrective action.  You will also serve as the primary support liaison between Roche and the customer.  This individual will recommend solutions to customer’s application questions and maintain database of problems so that recurring problems can be analyzed and reported.

You will knows and apply the fundamental concepts, practices and procedures of the particular field of specialization.  You will have significant on-the-job training or formalized education in specific area. Requires some evaluation, originality or ingenuity. This individual will contribute independently or with a team towards a program or department goal or service.  You will Interface with internal customers and departments.

This individual is responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions.

Who You Are

• You hold an Associate’s Degree in Electronics (or equivalent military training or related field engineering experience), Medical Technology or related field.

Preferred Requirements

• Bachelor of Science is preferred.

• Ability to gain a basic knowledge of all Roche products within the business area.

• Effective customer service skills, which include a positive attitude, helpful customer interaction, and maintenance of ongoing customer relationships.

• IT Middle ware experience.

• LIS/ LIMS Experience.

• Security, Network+, Call Center IT Experience, Industry experience.

The expected salary range for this position based on Indianapolis, IN is $46,500 - $86,000/year. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law.  A discretionary annual bonus may be available based on individual and Company performance.  This position also qualifies for the benefits detailed at the link provided below. 

Benefits

Are you ready to apply?

Relocation benefits are not eligible for this job posting.

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions, such as fertility and blood coagulation. These products and services are used by researchers, physicians, patients, hospitals and laboratories worldwide to help improve people's lives.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.