What You'll Do:
- Manage incoming calls and customer service inquiries
- Identifying and assessing customers’ needs to help them achieve success
- Manage inbound Sourcing Event related queries
- Handle low-severity customer tasks
- Help in the supplier chat queue (answering supplier queries)
What You'll Bring To Coupa:
- Prior customer service experience along with strong soft skills via the phone and written communication via a ticketing system
- Familiarity with CRM systems and practices such as Salesforce is considered a plus
- Great attention to detail and the ability to multitask along with the capacity to remain calm and patient under pressure along with excellent time management, teamwork and organisational skills
- Aptitude and an interest in a technical environment
- Knowledge of the Procurement domain will be an added advantage
What the Team is Saying
Similar Jobs
What We Do
Coupa makes margins multiply through its community-generated AI and industry leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins. Coupa is the margin multiplier company.
Why Work With Us
At Coupa, we prioritize an inclusive and empathetic workplace where every voice is valued. Our teams are proactive and accountable, ensuring we collaborate effectively to achieve our goals. The foundation of our culture rests on our people; we believe in fostering an environment that encourages innovation and curiosity.
Gallery
Coupa Offices
Remote Workspace
Employees work remotely.
Our virtual-first approach is intentional. It gives you the freedom to do your best work in a space that supports focus, balance, and creativity, while staying connected to a global team of changemakers who are redefining the future of business spend
