At Air Products, we reimagine what’s possible. By tapping into the motivation of our people and our collective experience, we create the ideas and innovations that drive us forward. When we come together – where every voice is heard and everyone knows they belong and matter – we create solutions that launch people into space, support lifesaving care in hospitals, and enable the construction of groundbreaking, world scale production facilities.
Reimagine What’s Possible
As a Technical Support Specialist you’ll be the go-to expert for resolving technical issues across our entire customer base—before, during, and after delivery. You’ll provide hands-on support to diagnose problems and deliver effective solutions, ensuring customer satisfaction and safety. You’ll also collaborate with internal stakeholders to prevent recurring issues and help retain our valued customers.
Key Responsibilities:
Handle inbound customer queries via phone, email, and other channels
Diagnose and troubleshoot technical problems with confidence and accuracy
Proactively provide updates and resolutions through outbound communication
Maintain and update technical records to ensure accurate documentation
Liaise with internal teams to escalate and resolve complex issues
What We’re Looking For
We’re seeking someone who is a confident and empathetic communicator, with excellent listening skills and a warm, professional telephone manner. You’re solution‑focused, genuinely care about resolving issues efficiently, and always look for the best outcome for the customer.
You’ll enjoy working as part of a collaborative team, contributing positively and supporting those around you. You’re organised and detail‑oriented, comfortable juggling multiple tasks while maintaining high standards of accuracy.
Above all, you bring a can‑do attitude and take pride in delivering a consistently positive experience, ensuring every customer feels heard, valued, and satisfied.
Working Arrangements
Hybrid Working: After completing a comprehensive training package, you’ll transition to a hybrid work model
Shift Pattern: Late Shift - Includes a mix of 9–5, 11–7 and 1-9 shifts, with one weekend shift (11–7) every 3 weeks and a weekday off in return
Early Shift - Includes a mix of 6-2, 9-5 shifts, with one weekend shift (9-5) every 3 weeks and a weekday off in return
Founded in 1940, Air Products is a world-leading industrial gases company and has a proud history of innovation, operational excellence, with an unwavering commitment to safety and environmental stewardship. Working together, we are taking our passion and diverse backgrounds forward to reimagine what’s possible and generate a cleaner future for our customers, our communities, and the world.
Skills Required
- Confident and empathetic communicator with excellent listening skills
- Professional telephone manner and ability to handle inbound customer queries via phone and email
- Ability to diagnose and troubleshoot technical problems accurately
- Organised and detail-oriented with ability to handle multiple tasks
- Solution-focused attitude and commitment to customer satisfaction
- Collaborative team player able to liaise with internal teams and escalate issues
- Willingness to complete comprehensive training and work a hybrid schedule
- Availability to work assigned shift patterns including late and early shifts and periodic weekend shifts
What We Do
Air Products (NYSE:APD) is a world-leading industrial gases company in operation for over 80 years focused on serving energy, environmental, and emerging markets. The Company has two growth pillars driven by sustainability. Air Products’ base business provides essential industrial gases, related equipment and applications expertise to customers in dozens of industries, including refining, chemicals, metals, electronics, manufacturing, and food. The Company also develops, engineers, builds, owns and operates some of the world's largest clean hydrogen projects supporting the transition to low- and zero-carbon energy in the heavy-duty transportation and industrial sectors. Additionally, Air Products is the world leader in the supply of liquefied natural gas process technology and equipment, and provides turbomachinery, membrane systems and cryogenic containers globally. The Company had fiscal 2023 sales of $12.6 billion from operations in approximately 50 countries and has a current market capitalization of about $65 billion. Approximately 23,000 passionate, talented and committed employees from diverse backgrounds are driven by Air Products’ higher purpose to create innovative solutions that benefit the environment, enhance sustainability and reimagine what's possible to address the challenges facing customers, communities, and the world.
