Join us at Nayax, a global fintech leader (NASDAQ; TASE: NYAX) revolutionizing the world of cashless payments, consumer engagement, and business management solutions. With more than 1,200 employees across 13 offices worldwide. At Nayax, you’ll be part of a diverse and innovative community where your work makes a real impact and helps shape the future of payments. Based in Woolloomooloo, Sydney, Nayax’s proprietary software and hardware provide a complete solution including connectivity, credit card clearing, marketing tools and software for remotely managing unattended points of sale.
Nayax is looking for a strong Technical Support agent to join the Technical support team, to be a key point of contact for Nayax’s customers across Australia.
This is a great opportunity to work closely with the Team Lead & Technical Director in fast paced environment, solving critical technical issues and providing exceptional customer service in accordance with our SLA’s. If you are analytical and like solving problems, but are also a great communicator, this role is for you.
Your Key Responsibilities Will Include:
- Provide daily support to customers with technical issues over the phone and email and to be able to quickly resolve issues and ensure customer satisfaction.
- Manage technical support tickets from start to finish, including escalating issues to the Tier 2 Support team for further investigation and resolution.
- Understanding and documenting the customer's requirements, managing expectations, and providing excellent customer service.
- Engage with a variety of teams across the business.
- Maintain and constantly improve internal knowledge base and workflows.
- Occasional Weekend shifts
- Ad hoc tasks.
What Makes You a Great Fit:
- Preferably 1-2 years of technical support experience with a global company.
- Ability to learn new technologies quickly & independently People person that enjoys.
- Fluent in English with excellent verbal and written communication skills.
- People person that enjoys customer interaction and getting customers excited about Nayax solutions/products.
- Availability to work full-time and the occasional weekends shifts
Why Join Nayax:
- Experience in payments or financial industry
- Knowledge of Customer Relationship Management Salesforce & ServiceNow
- Training and knowledge base management experience
- Monthly Bonus (Achieving KPI’s)
- Half day group activity
- Birthday Leave*
- Health cover*
*After reaching 1 year of employment*
Learn More about NayaxFounded in 2005, Nayax provides an end-to-end platform for payments, empowers businesses to grow revenue, reduce operational costs, and deliver seamless commerce experiences. Our customer-first mindset and commitment to in-house innovation have positioned us at the forefront of the cashless payment revolution, serving the unattended and retail sectors around the world.
We support over 80 payment methods in 60+ currencies, hold a European payment institution license, and have formed strategic partnerships with global financial institutions to deliver powerful, scalable solutions.
With more than 1,200 employees across 12 global offices, Nayax operates in 120+ countries. Our global headquarters in Herzliya Hills, Israel, is our largest site, housing over 600 employees across 20+ departments.
At Nayax, we believe in creating long-term impact through loyalty tools, omnichannel solutions, and an agile ecosystem of value-added services. We're proud to support businesses in reaching new heights and we're always looking for innovative, passionate individuals to join us.
Skills Required
- 1-2 years of technical support experience
- Ability to learn new technologies quickly and independently
- Fluent in English with excellent verbal and written communication skills
- Experience in payments or financial industry
- Knowledge of Customer Relationship Management Salesforce & ServiceNow
What We Do
Welcome to Nayax, a global fintech company (NASDAQ; TASE: NYAX) dedicated to providing businesses with a comprehensive payment platform and management system for their operation. Since 2005, we've been at the forefront of the cashless payment revolution, offering innovative IoT services and management solutions for unattended retail. Driven by our customer-first mindset and a commitment to in-house development, Nayax has evolved into a leading omnichannel retail solution provider. With over 1100 talented employees located in 11 offices around the world, we proudly serve customers in more than 120 countries. We've established partnerships with several global financial institutions in order for our platform to be able to accept over 50 currencies and over 80 major forms of payment. Moreover, Nayax holds a license as a payment institution in Europe. As consumers increasingly embrace digital payment methods, Nayax continuously develops value-added services for our customers. From consumer engagement solutions and customized payment methods to an extensive API suite and a feature-rich mobile wallet app, our fully customizable management system provides an agile ecosystem that empowers merchants to improve their bottom line. Our commitment to innovation and to our customers sets us apart. Rooted in our core values, Nayax's dedicated teams consistently deliver innovative products that meet the evolving needs of retailers and consumers alike. Our mission is to empower retailers by providing them with growth tools and systems that reduce operational costs. At Nayax, we believe in creating a lasting impact on our customers' businesses, converting casual consumers into dedicated followers. By offering consumer engagement tools, loyalty programs, and omnichannel solutions, we help retailers increase their bottom line and accelerate their growth. Subscribe to our email list for the latest news on product updates, sales, and more >> https://hubs.li/Q02thqdS0
