At IDEXX, we’re passionate about innovation that improves lives—both animal and human. Our diagnostic solutions empower veterinary professionals to deliver better care, and we need technically minded problem-solvers to keep these systems running at their best.
We’re looking for a Technical Support Specialist to join our ANZ team. If you have experience with complex equipment, diagnostics, or technical troubleshooting, this is your chance to apply your skills in a meaningful way.
Why You’ll Love This RoleBe the first point of contact for veterinary clinics using our advanced diagnostic analysers and rapid assay devices.
Work with precision instruments and connected systems, ensuring accurate results that impact patient care.
Solve real-world challenges and make a difference in animal health.
Enjoy comprehensive training and ongoing development in diagnostic technology.
- Provide remote technical support for IDEXX VetLab analysers and diagnostic devices.
Troubleshoot hardware/software issues, calibration, and performance concerns.
Respond to customer queries with clarity and empathy.
Collaborate with internal teams to deliver timely solutions.
Participate in a rotating roster, including occasional Saturdays and after-hours support.
Background in technical support, biomedical equipment, or diagnostic instrumentation.
Strong troubleshooting skills.
Ability to learn and explain technical concepts clearly.
Excellent problem-solving and prioritisation skills.
Customer-focused mindset with great communication skills.
Familiarity with veterinary or medical equipment is a bonus—but we’ll train you!
A supportive culture: Be part of a team that values growth, collaboration, and innovation.
We offer true flexibility with on-site, remote or hybrid working arrangements.
Bring your pet to work days!
Competitive annual bonus scheme and compensation review
Comprehensive onboarding and ongoing development, including product, technical, and customer engagement training to build your confidence and expertise, regardless of your prior experience
Career development opportunities within a global organisation known for promoting from within and investing in its people.
A values-driven, inclusive culture where curiosity, collaboration, and continuous improvement are encouraged and recognised.
Reward and Recognition Programs that celebrate your achievements and enable you to recognise and reward others.
Paid parental leave, supporting you and your family through life’s important moments.
Wellbeing-focused benefits, including free wellness programs, fitness reimbursements, and access to paid volunteer days.
$500 per year towards diagnostic testing for your pets, reinforcing our commitment to animal health—professionally and personally.
Tenure recognition, including additional days off and bonus payments as you reach key career milestones.
We’re proud of the work we do because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
Let’s pursue what matters together.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal-opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
Skills Required
- Experience in technical support or biomedical equipment
- Strong troubleshooting skills
- Ability to explain technical concepts clearly
- Customer-focused mindset
- Familiarity with veterinary or medical equipment
IDEXX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about IDEXX and has not been reviewed or approved by IDEXX.
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Healthcare Strength — Health coverage is described as comprehensive with day-one eligibility and added programs for mental health and musculoskeletal care. Feedback suggests insurance quality is strong, with multiple plan options and supportive wellness services.
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Retirement Support — Retirement savings support is highlighted through a clear 401(k) match that begins after an initial waiting period. Feedback suggests this materially strengthens total compensation beyond base pay.
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Leave & Time Off Breadth — Time-off programs are depicted as generous, including PTO, paid holidays, and volunteer days. Parental leave and adoption assistance add to the breadth of paid leave options.
IDEXX Insights
What We Do
10,000 people, one global focus - enhancing the health and well-being of pets, people, and livestock. We are passionate about what we do at IDEXX – and why wouldn’t we be? When you’re working to raise the standard of care for pets, make drinking water safe for billions and keep our livestock population around the globe healthy and free of disease, it’s no wonder that what we do each day is more than just a job. There’s an energy across IDEXX that is contagious – where caring and committed people come together to make things better. IDEXX Laboratories, Inc. (NASDAQ: IDXX), a member of the S&P 500, is a leader in pet healthcare innovation, serving practicing veterinarians around the world with a broad range of diagnostic and information technology-based products and services. Headquartered in southern Maine, we conduct operations through more than 70 locations around the world and serve customers in over 175 countries. Our primary business focuses on pet health, a growing market around the world. Our products —in-clinic diagnostic tests and instrumentation, reference laboratory and telemedicine consultation services, and practice management software—enhance the ability of veterinarians to provide advanced medical care, improve staff efficiency and to build more economically successful practices. We also develop and manufacture diagnostic tests and information for the global production animal industry, including poultry and livestock, as well as tests for the quality and safety of water and milk. Please visit our website, IDEXX.com/careers, for further information and to view all of our job opportunities.
