This position is based in Summerville, SC.We offer:
Essential Duties and Responsibilities:
- Provide informative and accurate after sale service support and technical advice to the dealer network, by telephone, correspondence, and site visits regarding the proper operation, maintenance, troubleshooting and repair of industrial material handling equipment
- Answer and return phone calls, emails, and other requests for information
- Perform diagnostic tests in the field and via remote access, analyze data and direct repair steps
- Accurately document and record support requests and directions given in designated information systems
- Provide technical support to internal groups, e.g. engineering, warranty, technical publications, regional product support managers.
- Assist the service technical training team in development of on-line and classroom training courses. .
Qualifications:
- Minimum of 5 years’ experience in the hands-on service and repair of industrial trucks and/or automotive EV field.
- Must have very strong skills in DC and AC electrical systems diagnosis and repair
- Must have strong skills in hydraulic and hydrostatic system diagnosis and repair
- Must be able to read engineering drawings, electrical and hydraulic schematics
- Must be able to work in a very fast paced setting and maintain a positive attitude under pressure
- Must be able to work in a group setting and freely share information
- Must have exceptional communication skills and strong computer skills in Microsoft Office and experience using diagnostic software.
- Willing and able to travel on occasion
- Customer service experience and service training experience is a plus
- Bi-lingual Spanish a plus
Education:
- Associate’s degree or related experience preferred
Supervisor Responsibilities:
- None
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Top Skills
What We Do
Looking to make your move? Then you’ve come to the right place! We are the KION Group, and the world of intralogistics is our home. Our solutions ensure the smooth flow of materials and information in production plants, warehouses, and distribution centers in over 100 countries.
We have around 41,000 employees who make a real difference, helping us to become who we are today: the biggest manufacturer of forklift trucks and warehouse handling equipment in Europe, and one of the world’s leading warehouse automation providers.
Successful? We are, but it’s all down to the motivated, highly trained, and multi-talented people that work for us. Would you like to be part of an international, diverse team? We can offer you interesting jobs and exciting career opportunities in an innovative, rapidly-growing, and forward-looking industry.
With us, you benefit from numerous development opportunities in a globally active group, including the possibility of working at one of our locations abroad on a temporary basis.
No matter which of our sites you work at, the KION values—integrity, collaboration, courage, and excellence—shape our individual action and our collaboration with colleagues, managers, customers, suppliers, and applicants both nationally and internationally.
Who makes up the KION Group? With our international brands Linde Material Handling, STILL, and Baoli, as well as regional brands Fenwick and OM, we stand for exceptional technology and service expertise for forklift trucks and warehouse handling equipment around the world. Dematic expands the portfolio with its automated material handling solutions for intralogistics processes in warehouses, production, and sales
