Technical Support Representative

XOS (www.xos.com) is a leading manufacturer of application-specific X-ray analyzers. In today’s highly competitive environment one of the key differentiators for sustained long term success is an organization’s people. While products, assets, and brand can create a competitive advantage, over time without great people the competition will catch up. This could not be better stated than in one of our core values, We Deliver Results as a Team!

Through strong customer partnerships, we advance the quality and delivery of water. Want to help us in this mission?

XOS is proud to be a Water Quality company in Veralto (NYSE: VLTO). Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and Product Identification segments all united by a powerful purpose: Safeguarding the World’s Most Vital Resources.

About the role :

Our Technical Support Representative is the first line of contact for providing support to customers on our elemental analysis instrumentation. When a customer needs support, this person will interact with the customer via email, phone and MS Teams to diagnose the problem. Depending on the issue, you may be able to work through to a resolution over the phone (following a set of questions and procedures) or you will gather details and come up with a plan for a Technical Service or Field Service Engineer to take over.

Essential Responsibilities:

• Be front-and-center in ensuring a positive customer experience as it relates to our company, our products, and our services
• Build strong relationships with customers to ensure the highest level of satisfaction
• Identify service and instrumentation opportunities and escalates that information to the appropriate sales channel.
• Troubleshoot and document technical issues
• Process and manage internal and field service repairs
• Provide quotations and delivery information
• Set up return shipments for customers and process replacement parts and consumable orders
• Perform monthly audits on & manage field service part inventory
• Identify service and instrumentation opportunities and escalates that information to the appropriate sales channel.
• Occasional on-site troubleshooting, service and repairs may be requir

Qualifications: 

• 1-5 years of electromechanical experience
• Prior experience in instrument repair or instrument support
• Ability to communicate, both verbal and written. Must have strong interpersonal skills. 
• Having a sense of urgency and fully understands the impact of customer issues
• Proficient utilizing Microsoft Office including Word and Excel
• Mechanically inclined and troubleshooting aptitude
• AS Degree in Engineering Technology or equivalent is preferred or combination of education and experience

Travel Requirements

• Up to 10%
• overnight travel may be required

The salary range for this role is $24-$30. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.

TO APPLY:

X-Ray Optical Systems, Inc. takes affirmative actions as an equal opportunity employer to attract, promote and retain the most fully qualified candidates without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, ancestry, sexual orientation or gender identity.

Please apply online via our website at https://xos.com/about-xos/careers/

This job description in no way states or implies that these are the only duties to be performed by this employee. The incumbent is expected to perform other duties necessary for the effective operation of the department or unit. This job description may be changed at any time.

US ONLY: 

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

The compensation range for this role is $24 - $30 USD per hour. 

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. 

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. 

US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
The EEO posters are available here.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at [email protected] to request accommodation.
 

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