Technical Support Representative (PH)

Sorry, this job was removed Sorry, this job was removed at 06:53 p.m. (CST) on Tuesday, Oct 22, 2024
Hiring Remotely in Manila, First District NCR, National Capital Region
Remote
Internship
Other
The Role

Please whitelist the domains "lever.co" and "hire.lever.co" with your email provider to make sure you get our emails.

Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize people who can do this successfully!


Technical Support Representative (Remote)

Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.


And we’re looking for a Technical Support Representative to start immediately!


Duties and Responsibilities include but are not limited to:

1. Troubleshoot IT issues (e.g., how do I log in, reset password, remote access trackers not working, etc.)

2. Provide tech support via phone, email, and chat

3. Help provide, update, and regularly send out invoices

4. Guide customers through the initial stages of interaction with the platform/product

5. Assist in the onboarding of customers onto the platform by creating walkthrough workflows and FAQs

6. Document customer interactions in the CRM and keep records up to date.

7. Use the client's ticket system to track service requests and customer feedback.


Qualifications:

• At least 1 year proven experience as a Technical Support Representative

• Excellent English communication skills, both written and verbal

• Excellent phone, email, and instant messaging communication skills

• Solid organizational and time management skills

•Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM and VoIP

• Experience with word-processing software and spreadsheets (e.g., MS Office)

• Knowledge of online calendars and scheduling (e.g., Google Calendar)

• Proactive & confident with keen attention to details

• Able to work on a graveyard shift


Technical Requirements:

• USB Headset with Noise Cancellation feature

• Working Webcam

• Computer with at least 1.8 GHz processor and at least 4GB RAM

• Main Internet Service Speed: at least 25 Mbps cable connection

• Backup Internet Service Speed: at least 10 Mbps


Benefits:

• Health Insurance (HMO)

• Performance Incentives

• Job Security and Stability

• Paid Training

• Inclusive Culture

• Upskilling Opportunities

• 100% Work-From-Home

• Exceptionally Supportive Team

• Opportunities for Career Growth

• Fun Work Environment

• Holiday & Overtime Pay


Schedule: US work hours (20-40 hours per week)

Location: This is a remote job


Salary Package (with HMO): 

Entry Level (1-3 years of experience): Up to PHP 45,000

Intermediate Level (3-5 years of experience): Up to PHP 53,000

Expert Level (5+ years of experience): Up to PHP 56,000


Please note:

• Only qualified candidates will be invited to take the assessment & scheduled for an interview.

• We have other vacancies that might interest your friends & colleagues. They can check us out at our Jobs Website.

• You may also refer your friends using our Affiliate Marketing Program and earn up to $30 if your referral is hired.

The Company
HQ: Irvine, CA
431 Employees
On-site Workplace
Year Founded: 2018

What We Do

Wing provides SMBs, startups, and executives with top-tier remote talent to take over recurring work such as Social Media Management, Executive Assistance, Data Entry, Sales Calling, etc. Wing is your super affordable team member to whom you can delegate excess work while you do the important things to grow your business.

Similar Jobs

Remote
Manila, First District NCR, National Capital Region, PHL
1063 Employees
Remote
Manila, First District NCR, National Capital Region, PHL
1063 Employees
Remote
Metro Manila, PHL
1063 Employees

Helpware Logo Helpware

Technical Support Representative

Computer Vision • Software
Remote
Philippines
1061 Employees

Similar Companies Hiring

Place Exchange Thumbnail
Other • Marketing Tech • Digital Media • Analytics • AdTech
New York, NY
60 Employees
Voltage Park Thumbnail
Software • Other • Machine Learning • Infrastructure as a Service (IaaS) • Hardware • Cloud • Artificial Intelligence
San Francisco, CA
51 Employees
Artlist Thumbnail
Social Media • Other • Music • Digital Media
Tel Aviv, IL
450 Employees
Not Eligible
Save
By clicking Apply you agree to share your profile information with the hiring company.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account