Job Description:
- Responsible to answer all questions and inquiries from dealer and dentists
- Ensure all customers requests are resolved in timely manner independently and all inboxes (CRM queue, e-mail, chat ..etc.) are empty following the work instructions.
- Proactive action in case either the service level is not met or the daily work not managed and Continuously improve technical knowledge.
- Provide 2nd Level support for implementation of DTX Studio. This includes installation, migration of legacy or 3rd party databases, interaction with dealer/IT integrator when language allows.
- Ensure escalations with 3rd level are being follow up and customer can use the software as expected.
Job Requirements:
Critical Knowledge and Qualifications: (what the role holder must know; including any required general or professional qualifications/education)
- Technical Education in Software and/or IT
- Fluent English and other European language
- Experience in Servicing and Installing Equipment, Computers and Software
Critical Skills/technical know-how: (what the role holder must be able to do)
- Very good Communication Skills (verbal & written)
- Sense of Urgency, must be able to recognize and set priorities
- Familiarity with Apple all Microsoft Operative systems
Critical Experience:
- Technical problem solving
Operating Company:
DEXIS
Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
Top Skills
What We Do
Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its partners deliver the best possible patient care through industry-leading products, solutions, and technology. Our comprehensive portfolio covers a wide range of dentists' clinical needs for diagnosing, treating, and preventing dental conditions, as well as improving the aesthetics of the human smile.
Our differentiated combination of continuous improvement, a bias toward action and innovation, and a deep respect for the more than one million professionals we serve embolden us to champion dental professionals like no one else can.
The operating companies that form Envista, including Nobel Biocare, Implant Direct, Ormco, DEXIS, Kerr, Metrex, and more represent more than 125 years of dental industry excellence. These brands meet the end-to-end needs of dental professionals worldwide.
We are committed to helping dental professionals improve their patients’ lives by digitizing, personalizing, and democratizing oral care. Every day, our products and solutions are accelerating the future of dentistry. Operating with high sustainability standards guides our decision-making so that we can deliver enhanced outcomes for our people, the environment, and communities.
View our Environmental, Social, and Governance report at https://bit.ly/Envista2022ESG to learn more about our commitment to sustainability.
Learn more at www.envistaco.com
