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The Role
Provide technical support during customer onboarding for diagnostic services, assist with software integrations, troubleshoot technical issues, collaborate with dental-practice IT teams, optimize onboarding processes, prepare management reports, automate workflows, and contribute within an agile team.
Summary Generated by Built In
Align is the industry leader in innovative medical devices for digital dentistry and orthodontics. Align is looking for a Technical Support to join our expanding Diagnostic Services team. This position will be part of a culture that is helping to improve lives every day through digital dentistry, and this role is on the frontlines of helping individuals get the smile they want.
As a Technical Support you will be part of a team that unites passion and technical excellence. In this you will collaborate with Engineers and Sales personnel to expand the userbase of Diagnostics as a Service on the Align Digital Platform.
This role is an onsite position in our Wrocław office (Psie Pole).
As a Technical Support you will be part of a team that unites passion and technical excellence. In this you will collaborate with Engineers and Sales personnel to expand the userbase of Diagnostics as a Service on the Align Digital Platform.
This role is an onsite position in our Wrocław office (Psie Pole).
Key Responsibilities
- Provide technical support to customers during the onboarding process.
- Support the automated integration of customer’s software systems.
- Engage and collaborate with IT specialists from dental practices and clinic to facilitate the onboarding process.
- Troubleshoot technical issues during the onboarding process.
- Optimize the technical onboarding process for wide range of international customers.
- Act as lead consultant and resource to customers.
- Assist in preparing status updates and reports for the Management, Marketing and Business teams.
- Work on processes automatization.
- Work in an agile team.
Skills, Knowledge & Expertise
- 2 – 4 years’ of experience in a similar role for a fast growing international company.
- Fluency in English; additional languages is an asset.
- Knowledge of image standards and protocols such as DICOM, and JPG, among others.
- A deep understanding of the Windows operating system.
- Feel comfortable with command line tools
- Basic understanding of Jira and Salesforce is preferred.
- Experience in remote IT support with clients.
- Desirable Knowledge of relevant clinical processes, products, and services within dental offices is a plus.
Job Benefits
- Private healthcare Luxmed,
- Multisport card,
- Private insurance,
- Meal vouchers,
- Co-financing of company products,
- Employee Support Program.
About
Your growth and well-being:At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:Health and well-being programs to keep you thriving in both body and mind.Employee-exclusive discounts on Invisalign products.Learning opportunities through online learning resources and support for your individual development plans.Inclusive, global workplace that fosters collaboration, recognition and belonging.Country and/or role specific details will be shared with you by your recruiter during the interview process. Discover Align:We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.Align’s core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another— ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time. As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.Eager to learn how we embrace our global differences and nurture employee well-being? Explore Align's culture here!Want to discover more about exocad and Cubicure? Click on their names for additional information.
Skills Required
- 2–4 years of experience in a similar technical support or onboarding role
- Fluency in English
- Knowledge of image standards and protocols, including DICOM and JPG
- Deep understanding of the Windows operating system
- Comfort using command-line tools
- Experience providing remote IT support to clients
- Additional language proficiency
- Basic understanding of Jira and Salesforce
- Knowledge of clinical processes, products, and services within dental offices
Align Technology Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Align Technology and has not been reviewed or approved by Align Technology.
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Healthcare Strength — Health coverage includes medical, dental, vision, life, and both short‑ and long‑term disability, along with AD&D and wellness resources. Select locations add region‑specific programs such as medical coverage and Multisport, reinforcing breadth.
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Strong & Reliable Incentives — A corporate bonus plan outlines performance‑based rewards and eligibility, and compensation is described as competitive in commercial roles. Incentive structures in sales are portrayed as offering strong on‑target earnings potential.
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Retirement Support — Retirement programs feature a 401(k) plan with company contribution mechanisms, profit sharing, and a defined contribution pension plan. These elements emphasize long‑term financial security alongside salary and bonus.
Align Technology Insights
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The Company
What We Do
Twenty years ago, we pioneered the world's first clear aligners. Since then, we have continuously innovated with new products and technologies that are revolutionizing treatments for doctors and their patients. Invisalign clear aligners and the iTero Intraoral scanner help dental professionals achieve the clinical results they expect and deliver effective, advanced dental options to their patients. Helping change millions of lives, one smile at a time. Discover your straight path to a bright future at Align. As a part of our smart, diverse and fast-moving global team, you'll make an impact for the market leader that's moving an industry forward. Want to find out what’s next for us—and for you?
