Technical Support Officers (12-month Contract)
Location: Johannesburg
Company: AURA
AURA is a revolutionary marketplace that connects anyone to the closest vetted private security and medical response units, anywhere, anytime - via a connected device. Our vision is a world where everyone is safe. We achieve this by making on-demand emergency services more accessible, inclusive, and effective through cutting-edge technology.
Role Overview
We’re seeking detail-oriented Technical Support Officers to join our team. In this role, you’ll provide critical offsite technical assistance and support to our supplier network, ensuring our life-saving technology operates flawlessly.
If you’re tech-savvy, organised, and eager to make a real impact, we want to hear from you!
Key Responsibilities
- Provide timely technical support to suppliers, resolving issues efficiently
- Manage and update the technical support system with accurate issue tracking and resolution records
- Handle multiple support tickets, ensuring service levels are met
- Diagnose and troubleshoot hardware and software issues affecting suppliers, control rooms, and response officers
- Collaborate with technical teams to ensure seamless problem resolution
- Assist with managing device and accessory inventory
Skills & Competencies
- Basic technical knowledge of devices, operating systems, and software applications
- Quick learner with ability to adapt to new technologies and systems
- Professional, patient, and attentive in communications with external stakeholders
- Clear communicator able to simplify technical information for non-technical users
- Strong critical thinking and problem-solving skills
- Proactive and collaborative team player
- Excellent organisational skills with the ability to multitask
Education:
- Minimum: National Senior Certificate (Matric)
- Preferred: National Diploma or Higher Certificate in: Information Technology, Computer Systems Engineering, Technical Support, Networking or IT Support Services
Apply now and join the AURA mission!
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What We Do
AURA is a technology platform which enables anyone to access the
closest vetted private security & medical response unit to their
location, anywhere, anytime, using a connected device.
