Job title:
Technical support OfficerJob Description:
Respond efficiently to telephoned, written and e-mailed enquiries from stakeholders and the general public providing high quality answers both in writing and orally to ensure awareness is increased, and legislation complied with. Audit inspection reports, complaints, witness statements, internally/externally produced articles, products and training packages and documents to ensure technical correctness and compliance, so that procedures are consistently applied. Provide accurate technical support and advice to other departments to ensure compliance with relevant legislation and industry related normative documents. Provide written notification and/or face to face briefings for the Inspectorate and external bodies to ensure they are fully conversant with relevant legislation, standards, policies and procedures. Participate in Appeal Panel meetings to give an independent view and provide technical expertise and information, when considering issues relating to evidence tabled at hearings dealing with a business's removal or suspension from the Register. Manage the process of researching, compiling, writing and editing the production of technical articles, technical publications and bulletins, to ensure technical accuracy and consistency in order to maintain high standards. Constantly review and provide technical information taking into account industry changes and technical standards attending committees organised by external bodies (e.g. BSI, IGEM) and make recommendations on content of industry standardsLocation:
Home-Based - GBR,
United KingdomTime Type:
Full timeContract Type:
PermanentCapita Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Capita and has not been reviewed or approved by Capita.
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Flexible Benefits — Hybrid/remote options, job sharing and compressed hours are available across many roles, and remote-work convenience can meaningfully add to overall value.
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Parental & Family Support — Enhanced maternity, paternity and shared parental leave are part of the offering, signalling stronger family support than basic statutory levels.
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Retirement Support — A company‑matched pension and life assurance are provided for UK roles, delivering core financial protection within the package.
Capita Insights
What We Do
Capita is a leading provider of business process services, driven by data, technology and people. We are a purpose-led, responsible organisation¬. Every day our 50,000 colleagues help millions of people, by delivering innovative, digitally enabled solutions to transform and simplify the connections between government and citizens, businesses and customers. We partner with our clients and provide the insight and technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate across three divisions – Capita Public Service, Capita Experience and Capita Portfolio – in the UK, Europe, India and South Africa. Capita is quoted on the London Stock Exchange (CPI.L). Further information can be found at: http://www.capita.com
