Our stack: Prometheus, Alertmanager, Grafana, Kibana, Sentry, Kubernetes, AWS
We're Quantlane, a proprietary trading firm built for traders. We run a diversified portfolio of systematic and discretionary strategies across equities, futures, energy, and commodities. Technology is a key part of our success — and its reliability is absolutely critical.
👨💻 How we work
Quantlane has 37 people today, 16 of whom are on the development team. We work in an agile, iterative way and put a lot of emphasis on quality and testing. We operate in specialized sub-teams focused on Execution, Data, and Infrastructure — and Support is a full partner to all of them. Trading at Quantlane happens in real time, so reliability isn't a nice-to-have — it's the foundation of everything we do.
📊 Who we're looking for
We're looking for a Technical Support Lead to build, set up, and grow internal support for our trading environment over the long term. This is a new role that sits at the intersection of support, DevOps, and engineering — with a direct impact on trading stability and the team's day-to-day efficiency.
We need someone who can take ownership and stay calm when things go wrong. Someone who communicates clearly and concisely under pressure — whether talking to traders or technical teams. You think systematically, you're not just looking for quick fixes, you set things up so they work long-term. You're comfortable working independently and you take a proactive approach.
🔥 Want to help build something that has a real impact on how our traders operate every day? Come join us! 🚀
What your day-to-day will look like:
Designing and setting up an end-to-end incident response process — from alert to post-mortem
Being the main escalation point for complex or high-severity incidents
Improving monitoring and alerting so issues are caught quickly and without unnecessary noise
Selecting and configuring the right tools for incident management and support
Owning the quality of documentation (runbooks, playbooks, internal guides)
Analyzing incident trends and proposing systemic improvements
Communicating with traders during incidents
Setting standards for production support and on-call
Staying hands-on — not just setting up processes, but actively taking part in incident resolution
What we offer:
Snacks, 5 weeks of vacation, 5 sick days, and a Multisport card
Brand new, modern offices in Karlín
Hybrid setup — ideally 3 days on-site
Regular sessions with a company therapist / coach
English lessons with a native speaker
Internal training and contributions toward technical conferences
A bit about you:
You can take ownership and stay calm under pressure
You communicate clearly and to the point — with both traders and technical teams
You think systematically and set things up to work long-term, not just for the moment
You're self-sufficient and proactive
You have experience supporting production systems and handling incidents where speed and accuracy matter
You're comfortable in Linux and the terminal, and can handle Windows workstations too
You understand monitoring, alerting, and logging tools
Your English is solid — you'll need it
Ideally, you also:
Have experience with cloud environments or Kubernetes
Have a background in DevOps or engineering, not just support
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What We Do
Our mission is to provide the best ecosystem and platform for traders worldwide to reach their full potential in trading. We are bringing together diverse expertise in technology, research, and game theory to tackle unique opportunities in global capital markets.
