Technical Support Lead

Hi, I'm Martha Garces, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background. 

We are looking for a Technical Support Lead who will:

• Designs, develops and tests new and enhanced software solutions using a variety of different technologies. Research new technology and/or development tools.

• Technically lead team in solution of critical or complex issues.

• Responds to customer requests via telephone, e-mail or ticket within established SLA’s

• Provides advanced technical assistance to resolve complex system issues including but not limited to application software, operating systems, web servers, databases, server security, network connectivity, and storage solutions

• Interacts regularly with external customers on matters pertaining to technical support

• Act as a liaison between internal staff and management regarding customer requirements and product development

• Assist in training less experienced team members by passing on knowledge and experience

Is this opportunity right for you? We are looking for candidates who:

• 7-9 years of work experience in software industry or related fields

• 2-3 years of work experience in a leadership role managing a team of 2 or more people

• Must have experience in the payments industry or payments related products

• Bachelor’s degree in computer science, Engineering, Information Technology or related field

• Minimum 4 years’ experience in a customer facing role

• Proven track record in a customer facing role where you have had to troubleshoot customer problems

• Experience supporting UNIX environments such as Oracle Solaris, Red Hat Enterprise Linux (RHEL), UNIX/Linux variants

• Experience with basic networking concepts

• Experience using scripting languages like shell scripts

• Excellent verbal and written communications skills with the ability to communicate technical information effectively to both technical and non-technical audiences

Our Guiding Principles

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

CSGer Perks & Benefits (Feel free to adjust this by regional benefits!)

• Work from Home, in-office, or hybrid

• Employee Belonging Groups

• Healthcare: Dental, Medical, and Vision

• Paid Vacation, Volunteer, and Holiday Time Off

• And so much more!

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at [email protected]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Story

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.

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