Technical Support Expert National SE

• Supports sales regions with technical expertise and onsite support when needed   

• Handles one or more topics as a technical expert within the TSN team 

• Develops internal training plans and documentation for new and existing TSN members  

• Provides technical support and guidance for escalated issues to the TSR team 

• Promotes and expands the Fronius service reputation in the US PV market  

• Participates in trade shows and exhibits providing technical guidance and support as needed  

• Gathers information regarding product modifications and future product development  

• Creates and conducts product presentations and trainings for customers   

• Supports customers with system design questions and service calls  

• Provides e-mail and telephone support for escalated inquiries and issues  

• Submits customer information to internal databases SP, CRM, Baan  

• Offers continuous feedback and interaction with Sales, TSA’s, Product Management in regard to new products, new features, prices, customer concerns, customer satisfaction and competition  

• Provides application advice for all Fronius SE BU team members, end customers, distributors, and dealers  

• Proposes solutions to ongoing customer issues within a defined timeline 

• Maintains an independent schedule when out of the office for field work  

• Promotes and supports the Fronius Way 

• Demonstrates ability as a leader and facilitator 

• Bachelor’s degree from an accredited college or university required 

• Renewable Energy and/or (EET) Electrical Engineering Technology Program preferred 

• 2 years’ experience in the Solar Energy field  

• One or more years in a customer service role is required 

• Education, training and experience in the Photovoltaic Industry and technology preferred 

• Strong focus on job regulations and safety 

• Possess basic computer networking knowledge 

• Strong technical background and knowledge of electrical safety, AC and DC fundamentals 

• Working knowledge of the National Electrical Code 

• Ability to multi-task and effectively problem-solve 

• Proficient in Microsoft Word, Excel, Power Point and Outlook 

• Proficient in use of ERP and CRM software 

• Proficient in use of computer internet for research, education, and professional development 

• Excellent telephone etiquette skills 

• Work independently or with supervision and achieve established goals and objectives 

• Excellent written, verbal, presentation, negotiation, and public speaking skills 

• Excellent time management and organization skills 

• Excellent diagnostic and analytical skills and ability to problem-solve by telephone 

• Ability to write correspondence and reports clearly and concisely 

• Strong customer service experience 

• Strong technical understanding of solar power systems and inverter technologies is preferred 

• A valid passport and motor vehicle operator license is required 

• Regular travel  

• Possesses basic computer networking knowledge 

• Strong technical background and knowledge of electrical safety, AC and DC fundamentals 

• Working knowledge of the National Electrical Code 

• Ability to multi-task and effectively problem-solve 

• Proficient in Microsoft Word, Excel, Power Point and Outlook 

• Proficient in use of ERP and CRM software 

• Proficient in use of computer internet for research, education, and professional development 

• Excellent telephone etiquette skills 

• Work independently or with supervision and achieve established goals and objectives 

• Excellent written, verbal, presentation, negotiation, and public speaking skills 

• Excellent time management and organization skills 

• Excellent diagnostic and analytical skills and ability to problem-solve by telephone 

• Ability to write correspondence and reports clearly and concisely 

• Strong customer service experience 

• Strong technical understanding of solar power systems and inverter technologies is preferred 

• Must comply with all safety and health standards established by Fronius USA, LLC and federal, state, or local requirements 

• Ability to bend and reach, with repetitive motion 

• Hearing, naturally or with aids  

• Vision 20/20, with or without correction 

• Physical demands of the job including standing, use of hands to manipulate objects, talking, hearing, looking, typing, walking, twisting, and bending 

• Employees could be requested to lift, carry, reach above the shoulder, stoop, squat, kneel, and crouch 

• Employees could be required to lift up to 50 pounds 

• Employees will perform duties in an office environment and a field setting 

• Employees will be occasionally exposed to tripping hazards 

• The noise level in the work environment is usually low to medium 

• Flexible work schedule with hybrid options 

• PTO available immediately plus 11 paid holidays 

• Employer matched 401(k) 

• Medical, Dental, and Vision covered 100% for employees 

• 50% company paid Health, Dental, Vision for your family 

• Employee Assistance Program & Mental Health Support 

• Short-Term and Long-Term Disability 

• Flexible Spending Accounts for Health Care and Dependent Care 

Fronius USA, LLC is proud to offer Equal Employment Opportunities and committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract.