MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.
Within MCAPS - Core, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
Collaborate with brilliant minds who challenge, inspire, and elevate each other to new heights. As a Technical Support Engineer on the Support Experience Development Team, you will help design and build powerful artificial intelligence-powered developer tools used by support engineers across Microsoft. You will own the architecture of developer tooling at the intersection of applied artificial intelligence and application modernization, driving intelligent, chat-driven workflows and structured data collection for case resolution across thousands of users.
Your opportunity is to define the core platform for agent orchestration, build systems that support structured output and multi-agent reasoning, and drive reliability in production artificial intelligence systems—not proof-of-concept demos, but resilient, scalable deployments. This is a greenfield modernization project, rearchitecting mission-critical applications for continuous delivery, integrating advanced Copilot and large language model capabilities, and transforming authentication and cloud integrations for a new era of developer productivity.
This role ensures that technical professionals who support the world's largest customers have advanced, responsible artificial intelligence tooling for faster, higher-quality, and more intelligent support experiences. You will play a central role in shaping platform strategy, reusable skill architectures, and defining integration contracts for intelligence features, enabling Microsoft to meet the urgent demand for innovation across global support operations. Join the team at a time of significant technical inflection and visible impact.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Other:
- Embody our culture and values
Qualifications
Required/minimum qualifications
- Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience,
- or information technology experience
- OR equivalent experience.
Additional Required Qualifications:
- Bachelor's Degree in Computer Science AND 3+ years of full-time professional software development experience, including designing, developing, testing, and maintaining production code in one or more programming languages such as C, C++, C#, Java, JavaScript, or Python.
- Master’s Degree in Computer Science AND 4+ years of full-time professional software development experience, including designing, developing, testing, and maintaining production code in one or more programming languages such as C, C++, C#, Java, JavaScript, or Python AND 5+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python.
Technical Support Engineering IC4 - The typical base pay range for this role across the U.S. is USD $86,100 - $169,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $113,300 - $187,400 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Skills Required
- Bachelor's Degree in Computer Science, Information Technology, or related field
- 3+ years technical support, technical consulting, or IT experience (or equivalent experience)
- 3+ years full-time professional software development experience designing, developing, testing, and maintaining production code
- Production coding experience in one or more of: C, C++, C#, Java, JavaScript, Python
- Ability to meet Microsoft, customer, and/or government security screening requirements (Microsoft Cloud Background Check)
- Complete required security, compliance, and privacy trainings and follow Secure Future Initiative practices
Microsoft Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Microsoft and has not been reviewed or approved by Microsoft.
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Fair & Transparent Compensation — Pay is presented as broadly competitive overall, with clear role/level/location variation and an emphasis on using posted ranges and band information for apples-to-apples comparisons.
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Retirement Support — Retirement benefits are described as a standout, highlighted by a strong 401(k) match structure and immediate vesting, plus additional plan features for tax-advantaged saving.
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Parental & Family Support — Family-oriented benefits are portrayed as a meaningful strength, with substantial paid parental leave and added supports like back-up care and adoption/surrogacy assistance.
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At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our mission is grounded in both the world in which we live and the future we strive to create. Today, we live in a mobile-first, cloud-first world, and the transformation we are driving across our businesses is designed to enable Microsoft and our customers to thrive in this world.
