Our mission is to automate coding. The first step in our journey is to build the best tool for professional programmers, using a combination of inventive research, design, and engineering. Our organization is very flat, and our team is small and talent dense. We particularly like people who are truth-seeking, passionate, and creative. We enjoy spirited debate, crazy ideas, and shipping code.
About the RoleWe’re hiring the first Technical Support Engineering Managers to lead a team of Technical Support Engineers and deliver exceptional support experiences to Cursor users. In this role, you’ll guide the team in engaging directly with users, solving complex technical challenges, and leveraging learnings to build internal automations and optimize support processes. You’ll be at the forefront of ensuring users successfully leverage Cursor, shaping how AI-enhanced developer support operates at scale, and building the systems that make support world-class.
Ideal candidates are former support engineers with proven leadership experience, thrive in fast-paced startup environments, are passionate about developer tools, and proactively enhance processes and automation while growing the people around them.
What you’ll doLead, mentor, and grow a team of Technical Support Engineers through coaching, feedback, and career development.
Serve as the escalation point for complex or urgent customer issues, collaborating with engineering to drive resolution.
Set and monitor team goals, metrics, and processes to ensure consistent, high-quality support.
Partner with Product and Engineering to advocate for customer needs and influence roadmap priorities.
Drive operational excellence by improving workflows, building automations, and streamlining tooling.
Champion documentation and knowledge sharing to empower both customers and teammates.
Prior experience as a Technical Support Engineer or in a hands-on technical support role.
Proven track record managing or leading a technical support team in a SaaS or developer-focused company.
Strong debugging and problem-solving skills, with a deep understanding of software development workflows.
Familiarity with IDEs, LLMs, and AI-powered developer tools.
Excellent communication skills with the ability to coach teams and engage with senior external stakeholders.
Self-starter with curiosity, creativity, and a bias for action.
Skills Required
- Prior experience as a Technical Support Engineer or hands-on technical support role
- Proven track record managing or leading a technical support team in a SaaS or developer-focused company
- Strong debugging and problem-solving skills with deep understanding of software development workflows
- Familiarity with IDEs, large language models (LLMs), and AI-powered developer tools
- Experience partnering with Product and Engineering and serving as escalation for complex or urgent issues
- Ability to build automations, improve workflows, and streamline tooling for operational excellence
- Excellent communication skills with ability to coach teams and engage senior external stakeholders
- Self-starter with curiosity, creativity, and a bias for action
What We Do
We'd like to automate coding. To advance that mission, we're building Cursor. Our work includes training the world’s most widely used coding models, creating infrastructure that supports billions of requests per day, and building better ways for humans and AIs to work together.
