About this opportunity:
Join our team at Ericsson as a Solution Architect, a critical role supporting end-to-end technical solutions for the RAN domain across Australia and New Zealand. Working within the Customer Support Team, which has a local strength of around 40 people across all domains, you will help ensure AMC deliverables are met for RAN customers across ANZA. This role is suited to a passionate technical leader who can resolve complex issues, provide expert consultation, shorten troubleshooting lead times, and support opportunities across Customer Support, pre-sales, domain delivery, service delivery and operations.
What you will do:- Lead complex technical investigations across 5G and 4G RAN technologies, using protocol-level analysis and strong troubleshooting capability- Provide network solutions on the latest technologies in Radio Access Network (RAN) space, considering E2E impacts- Keep track of ongoing Customer service requests and ensure that concern is being addressed with the right priority- Analyse and troubleshoot to handle and provide support in Critical and Emergency cases when needed- Interface and interact with the relevant stakeholders and ensure the timely progress on Customer service requests for Critical/ Priority cases- Handle customer technical queries all the time and ensure timely response- Take handover from Projects and ensure all the check points are completed- Organize and deliver knowledge sharing sessions with stakeholders- Review and prepare relevant technical documents i.e. RCA- Proven ability to technically analyse and approve solution implementation for the customer- Exceptional troubleshooting skills required to solve customer issues- Lead Optimization discussions/issues/Investigations and work closely with product experts to address customer escalations/requirements- Drive prioritized improvement initiatives in key strategic and operational areas- Solid grasp and experience in RF design and tuning in 4G/5G RAN product and network- Participate in deliver services around the SWUS programs like - Feature massification, KPI analysis and agreement with stakeholders.
You will bring: - Domain Expertise: Radio Access Network (RAN) -4G/5G- Bachelor of Engineering or equivalent- Min 15 years of experience, most recent 5 years' experience must be in 5G/LTE- Hands on experience on Ericsson RAN product is must- Strong technical acumen exhibited when dealing with complex customer issues.- Strong configuration knowledge of various RAN Solution in MSRBS/DSS/CA- Ability to perform tracing and complex logs analysis for RAN Nodes- Must have call flows, protocols, 3GPP and Interface related knowledge in 5G RAN- Ability to technically analyse and approve solution implementation for customers- Exceptional troubleshooting skills to solve customer issues without escalating to the next level- Transport and Core network basic troubleshooting- Previous experience working in telecommunications support/care/Level2/R&D/Integration
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Australia (AU) || Melbourne
Job details: Solution Architect
Job Stage: Job Stage 7
Primary Recruiter: Carolyn Larsen
Hiring Manager: Arvind Singh Dangi
Skills Required
- Bachelor of Engineering or equivalent
- Minimum 15 years of experience, with most recent 5 years in 5G/LTE
- Hands-on experience with Ericsson RAN products
- Domain expertise in Radio Access Network (RAN) 4G/5G
- Strong troubleshooting skills and ability to resolve complex customer issues
- Configuration knowledge of MSRBS, DSS, and CA
- Ability to perform tracing and complex log analysis for RAN nodes
- Knowledge of call flows, protocols, 3GPP and 5G RAN interfaces
- Experience in RF design and tuning for 4G/5G RAN products and networks
- Basic transport and core network troubleshooting skills
- Proven ability to technically analyse and approve solution implementations for customers
- Previous experience in telecommunications support/care/Level2/R&D/Integration
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — Health coverage options are described as broad, with multiple medical plan choices (often three) plus dental and mental health resources. U.S. materials also reference PPO and HDHP options, and some teams contribute to HSAs.
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Retirement Support — U.S. postings outline a 401(k) with an automatic 3% company contribution plus matching that reaches 4% when employees contribute 5%. This combination is repeatedly listed in role postings and characterized as strong for the sector.
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Parental & Family Support — U.S. job descriptions frequently cite up to 16 weeks paid maternity leave and 6 weeks paid parental/adoption leave at 100% pay. These benefits are positioned as exceeding many U.S. corporate policies.
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What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
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Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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