IBMC stands as a prominent Business Management Consulting Company in Indonesia, dedicated to propelling business achievements. We offer a comprehensive range of services tailored to meet the diverse needs of both local and international businesses. This role will be managed directly under IBMC to support our client based in Bali within the high-growth SaaS and IT Services sector.
We are looking for a highly skilled Technical Support Engineer to bridge the gap between our complex IT solutions and our global users. This is a fully remote position that requires a strict commitment to working during Pacific Standard Time (PST) hours (GMT-8) to support our international client base. If you have a strong technical foundation, a passion for solving puzzles, and the linguistic capability to manage relationships within the Asia-Pacific region, you will thrive in this role.
Key Responsibilities
- Technical Troubleshooting: Respond to and resolve complex technical inquiries, software bugs, and system requests related to our products and services in a timely, professional manner.
- Problem Resolution: Identify, troubleshoot, and provide effective architecture solutions for technical bottlenecks involving cloud infrastructure and web applications.
- Documentation Architecture: Maintain accurate, detailed, and up-to-date records of all customer interactions, technical issues, and successful resolutions within our support tracking system.
- Product Knowledge: Continuously deepen your expertise in our evolving product suite and services to provide superior, high-tier technical guidance.
- Feedback Loop: Provide ongoing, data-driven input to our internal engineering team to help improve and develop our products based on real-world customer demands and pain points.
Requirements
- Education: Minimum Bachelor's Degree in Computer Science, Information Technology, or a related engineering field, ideally graduated from a reputable Private University (Universitas Swasta).
- Experience: Minimum of 2 years of proven experience in IT support, technical customer success, or cloud technical customer support roles.
- Technical Foundation: Solid knowledge of Amazon Web Services (AWS), Web Development, Programming Logic, and Computer Networks.
- Excellent, professional English communication skills, both verbal and written (mandatory for international client interaction).
- Analytical Thinking: Exceptional problem-solving skills and the ability to maintain composure, clarity, and efficiency under pressure.
- Shift Flexibility: Absolute willingness and ability to work full-time according to the Pacific Standard Time (PST) / Los Angeles time zone (GMT-8).
- Preferred Skill: A solid background or proficiency in programming (coding) is highly preferred to better assist in advanced technical debugging.
Benefits
- Competitive Compensation: Attractive salary package highly aligned with the technical nature of the role and night shift requirements.
- Remote Work Ecosystem: Fully remote setup allowing you to work comfortably from anywhere in Indonesia.
- Career Advancement: Direct management, continuous professional coaching, and development support from IBMC.
- Global Exposure: Outstanding opportunity to work with international stakeholders, global clients, and cutting-edge SaaS technologies.
- Health & Wellness: Comprehensive Health Insurance coverage (BPJS or equivalent) and other standard corporate perks.
Skills Required
- Bachelor's Degree in Computer Science, Information Technology, or related field
- Graduated from a reputable Private University (Universitas Swasta)
- Minimum 2 years experience in IT support, technical customer success, or cloud technical customer support
- Solid knowledge of Amazon Web Services (AWS)
- Knowledge of Web Development
- Programming logic understanding
- Proficiency in programming/coding (preferred for advanced debugging)
- Knowledge of Computer Networks
- Excellent professional English communication skills, verbal and written
- Analytical problem-solving skills and ability to remain composed under pressure
- Willingness and ability to work full-time during Pacific Standard Time (PST / GMT-8) hours
What We Do
IBMC is a trusted Business Consulting Company with a strong foothold in the Indonesian market. We specialize in helping foreign businesses establish and grow their operations here, offering a wide range of services tailored to your needs. Services We Offer: • Consulting: Strategic insights to optimize your business operations. • Legal: Expert guidance through Indonesia’s regulatory landscape. • HR/Recruiting: Helping you find and build a talented team. • Tax/Accounting: Ensuring your finances are managed efficiently. • Incorporation: Simplifying the process of entering the market. • Market Research: Providing the insights you need to make informed decisions. Benefits Working With Us: • Local Know-How: With our team on the ground, we understand the nuances of the Indonesian market, helping you navigate it smoothly. • Experience You Can Trust: Our track record speaks for itself—we’ve guided many businesses to success in this dynamic environment. • Connections That Matter: Our extensive network opens doors to valuable partnerships and opportunities. We’re dedicated to supporting your business growth with solutions that work. At IBMC, we’re not just consultants—we’re your partners in building success. Ready to grow your business in Indonesia? Get in touch with us, and let’s explore how we can make it happen together.
