Company Overview
Job Description/Preferred Qualifications
Responsibilities:
Primary Responsibilities
TSEs respond to complex issues where first-line product support has been unable to isolate or fix problems in malfunctioning equipment. Works on complex problems where analysis of situations or data requires an in-depth evaluation of various factors. Exercises judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criterion for obtaining results. Provides Plan of Action (POAs) or if the depth of technical understanding requires, consults with other engineering teams, host meetings of multiple teams to discuss the technical issues in details and determine the best course of action. Must be able to clearly document troubleshooting processes and technical findings in order to provide service and postmortem reports.
Additional responsibilities may include:
- Reporting design, reliability and maintenance problems to the appropriate engineering team;
- Documenting and providing feedback to PSO Sustaining Eng on CIP opportunities;
- Preparing service and postmortem reports;
- Assist in customer installation, and upgrade of equipment;
- Training of KT and non KT personnel;
- Develop and document new troubleshooting procedures and BKMs;
- Develop written procedures, standards, training material and other technical documentation;
- Technical Support representative for new product development;
- Backfill or over support of Field Service Engineers;
- Lead or participate in other small projects.
Requirements:
- Masters with 2-4 years, or Bachelors with 3-5 years of experience or equivalent combination of education and experience in engineering applications;
- Experience in project management, conflict interest management, leading/driving multi-disciplined teams to resolve complex issues;
- Proven ability of quickly diagnosing problems through analysis of inspection reports, system log files, system parametric diagnostic data and other test results, and provide solutions;
- Able to Travel 20-40%.
Minimum Qualifications
Requires a minimum of 2 - 4 years of related experience
We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer
Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to [email protected] to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
Skills Required
- Masters with 2-4 years or Bachelors with 3-5 years of experience
- Experience in project management
- Ability to diagnose problems through data analysis
- Willingness to travel 20-40%
KLA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about KLA and has not been reviewed or approved by KLA.
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Retirement Support — Retirement offerings include a 401(k) plan with company matching and financial planning support. Student debt assistance and related financial benefits reinforce long-term savings and security.
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Equity Value & Accessibility — Ownership programs include an Employee Stock Purchase Plan and broad-based RSU participation that extend equity beyond a narrow group. These elements complement competitive pay and bonuses to strengthen total rewards.
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Leave & Time Off Breadth — Time-off programs span paid time off, paid company holidays, and paid volunteer time. Family care and bonding leave and back-up care services add flexibility during life events.
KLA Insights
What We Do
KLA develops industry-leading equipment and services that enable innovation throughout the electronics industry. We provide advanced process control and process-enabling solutions for manufacturing wafers and reticles. In close collaboration with leading customers across the globe, our expert teams of physicists, engineers, data scientists and problem-solvers design solutions that move the world forward.
