Passionate about technical support and advanced technologies? This role offers massive career growth and endless learning opportunities.
Why You’ll Love Working Here
- Be part of a global leader in intelligent system design simulation.
- Collaborate with a forward-thinking team dedicated to innovation and excellence.
- Learn from a long-tenured team with deep product and customer experience.
- Enjoy career growth opportunities and exposure to cutting-edge technologies.
About the Role
As a Technical Support Engineer, you’ll provide advanced technical support for Cadence’s Romax software product line (https://www.cadence.com/en_US/home/tools/msc-software/romax.html), ensuring customer success and satisfaction. You’ll also contribute to pre-sales activities, deliver training and SimAcademy webinars.
This role is perfect for someone who loves solving complex problems, communicating technical concepts clearly, and working with innovative drivetrain and EV simulation technologies.
What You’ll Do
- Provide first-line technical support for Romax products, from basic inquiries to complex application issues.
- Deliver product training and live demos for customers.
- Create knowledge content (how-to articles, videos, presentations).
- Engage with the Romax user community and forums.
- Collaborate with sales, services, and R&D teams to share feedback and improve products.
- Meet or exceed KPIs for responsiveness and quality in customer support.
What We’re Looking For
- Bachelor’s or Master’s degree in Mechanical Engineering or related field.
- Recent graduates are welcome! (Industry experience is a plus but not required.)
- Strong communication skills and ability to simplify complex concepts.
- Self-organized, deadline-driven, and a team player.
- Eligible to work in the U.S. and able to travel up to 10%.
- Good understanding of mechanical transmission components (bearings, gears, shafts).
- A passion for customer support.
Preferred Skills
- Experience with Romax or Adams simulation software.
- Familiarity with FEA tools (MSC Nastran, ANSYS).
- Proficiency with CAD systems (CATIA, Creo, SolidWorks).
- Experience with MATLAB and/or Python.
Core Skills
Customer Technical Support | Mechanical Engineering | Simulation Software | Communication | FEA Tools | CAD Tools | Drivetrain Analysis | Training Delivery | MATLAB/Python
Ready to grow your career and work with cutting-edge technologies? Apply today!
We’re doing work that matters. Help us solve what others can’t.
What We Do
Cadence enables electronic systems and semiconductor companies to create the innovative end products that are transforming the way people live, work and play. Cadence® software, hardware and IP are used by customers to deliver products to market faster. The company's Intelligent System Design strategy helps customers develop differentiated products—from chips to boards to intelligent systems—in mobile, consumer, cloud, data center, automotive, aerospace, IoT, industrial and other market segments. Cadence is listed as one of Fortune Magazine's 100 Best Companies to Work For.
