In this role, you will not only troubleshoot and resolve issues, but also build lasting relationships, share knowledge, and contribute to the continuous improvement of our products and services.
In This Role, Your Responsibilities Will Be:
- Resolve customer technical issues related to the installation, implementation, configuration, and maintenance of Emerson Test & Measurement (NI) products and platforms.
- Own customer interactions end to end, including timely escalation of complex issues to appropriate internal teams while maintaining clear communication.
- Identify and report product design, reliability, and maintenance feedback to Research & Development teams.
- Recognize potential commercial opportunities during support engagements and share insights with Sales and Account teams.
- Provide technical support and guidance to internal stakeholders across functions.
- Educate customers through technical training sessions, workshops, and one‑to‑one engagements.
- Guide customers through product startup, troubleshooting, and long‑term solution maintenance.
- Create, document, and share knowledge to support customer self‑service using Knowledge‑Centered Service (KCS) principles.
Who You Are:
For This Role, You Will Need:
- A bachelor’s degree in engineering or computer science, or equivalent practical experience (fields such as Electrical Engineering, Computer Engineering, or Computer Science are beneficial).
- Professional‑level English proficiency (minimum B2).
- Experience with at least one programming environment; familiarity with LabVIEW is an advantage.
- Willingness and ability to travel up to 10% as needed to support customers and business needs.
Preferred Qualifications That Set You Apart:
- Knowledge or hands‑on experience in Radio Frequency (RF) technologies.
- A solid technical foundation, including familiarity with electronic circuit concepts and basic electronic instrumentation.
- Strong communication skills, with the ability to adapt messaging to technical and non‑technical audiences; additional language skills (such as French, German, or Spanish) are a plus.
- A proactive, solution‑oriented mindset with the ability to navigate ambiguity and prioritize effectively.
- Previous experience in customer‑facing support, service, or application engineering roles.
- Comfort working collaboratively across global, cross‑functional teams.
Our Culture and Commitment To You:
We support your development through ongoing learning opportunities, mentorship, and career growth pathways, helping you build a meaningful and sustainable career. Our values guide how we work together and reflect our responsibility to make a positive impact on our communities and the world around us. Learn more about our Culture & Values and our commitment to Diversity, Equity & Inclusion at Emerson.
Skills Required
- Bachelor's degree in engineering or computer science or equivalent practical experience
- Professional-level English proficiency (minimum B2)
- Experience with at least one programming environment
- Willingness and ability to travel up to 10%
Emerson Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Emerson and has not been reviewed or approved by Emerson.
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Retirement Support — Retirement programs have been strengthened with a 401(k) plus company-supported contributions such as profit sharing and a recent cash-balance transition for certain participants. These features are positioned as differentiators among large industrial peers.
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Equity Value & Accessibility — An employee stock purchase plan introduced in 2026 enables discounted share purchases via payroll deductions. This adds an accessible ownership element to the total rewards mix.
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Leave & Time Off Breadth — The package includes PTO, holidays, sick leave, and parental leave within a broad benefits suite. Coverage breadth aligns with large-employer norms across locations, though specifics vary.
Emerson Insights
What We Do
At Emerson, we’re passionate about what we do. By fusing decades of technology and engineering expertise, Emerson continues to solve some of the world’s most complex challenges with innovative solutions for customers in industrial, commercial, and residential markets. We recruit the greatest talent and apply the best technologies to benefit our customers worldwide. Automation Solutions is a leader in helping process and discrete manufacturers automate and optimize production processes through our best-in-class technologies and industry expertise. Commercial & Residential Solutions develops technologies and services that improve human comfort, safeguard food, protect the environment, enable sustainable food waste disposal, and support efficient construction and maintenance of buildings and municipal infrastructure. Emerson has a wide range of industry knowledge, manufacturing expertise, and technological innovation around the world. Join our next generation of leaders today.
