Technical Support Engineer

Posted 3 Days Ago
Be an Early Applicant
Kountríon, Trifylia, GRC
In-Office
Junior
Information Technology • Business Intelligence • Consulting
Your lane to world-class tech talent.
The Role
The Technical Support Engineer will troubleshoot and resolve technical issues, optimize support processes, and automate where possible. Requires solid experience in technical support and development.
Summary Generated by Built In

Welcome to Devlane!

We are a dynamic software development company with a strong presence across Latin America. Currently, we specialize in offering staff augmentation services to clients worldwide, with a particular focus on North America.

Joining our team offers you the opportunity to shine and make a significant impact on the projects you work on. Many of our clients are modern small to medium-sized businesses experiencing rapid growth, and they're eager to add core members like you to their teams. This environment ensures you'll stay up-to-date with the latest technology trends.

At Devlane, our values are straightforward: we foster a collaborative environment and prioritize building long-lasting relationships where you can develop your skills as a software engineer and learn from your peers. 
 

What's the role about?

This role combines technical support and development, where you’ll own issues end-to-end—from troubleshooting and fixing problems to communicating with users. You’ll also help improve how support works by identifying patterns, optimizing processes, and introducing automation.

What do we require from you?

  • 2+ years of experience in technical support, software development, or a similar role
  • Hands-on experience with JavaScript and SQL (must-have)
  • Familiarity with APIs, JSON, XML, and at least one object-oriented programming language
  • Ability to troubleshoot, debug, and implement technical solutions independently
  • Experience working with ticketing systems (e.g., Jira)
  • Strong ability to prioritize and manage multiple issues simultaneously

Some of our Perks:

  • Salary in USD.
  • 100% Remote from Home.
  • 25 days of Paid Time Off per year.
  • 8-hour workday, with flexible hours.
  • Welcome kit from the brand.
  • High-end hardware provided: laptop, mouse, & headphones.
  • English classes, virtual library and online courses.
  • Contribution bonuses

Ready to take the next step in your career? 

Apply now!

Top Skills

APIs
JavaScript
JSON
SQL
Ticketing Systems
XML
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The Company
HQ: Montevideo, Montevideo
78 Employees
Year Founded: 2020

What We Do

Devlane is your trusted nearshore partner for scaling smarter and faster 🚀 We connect U.S. companies, from startups to Fortune 500 brands, with top tech talent from Latin America 🌎, building teams that seamlessly integrate into your business. With 140+ experts across time zones, cultures, and industries, we act as a true extension of your team. Whether in supply chain, healthcare, or fintech, we’ve got the people and expertise to help you grow. Here’s how we make hiring and scaling simple: → Recruitment, onboarding and retention → Payroll and administration support → Compliance and labor law regulations → Hardware and logistics → Talent portal with access to candidate profiles, interviews, and more. With Devlane, you don’t just hire developers, you gain a partner who takes care of the details so you can focus on what really matters: growing your business faster and more efficiently.

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