Technical Support Engineer

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. 
 

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. 
 

What does Access offer you? 
 

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. 
 

On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you. 

About you:
We are looking for a Support Agent who is passionate about software and its potential to move organisations forward through innovation. The successfully appointed candidate will be a role model for best practice and actively promote it. They will deliver value to the business, effectively, efficiently and to a high standard.

Day-to-day, you will:

• Help our customers with questions and allow them to get the most out of our software by resolving their problems so they can focus on what is really important for their business

• Provide high-level customer service via telephone and email

• Take initiative and support continuous improvement of our customers experience by proactively identifying and researching potential challenges and creating solutions

• Also proactively identify any risks to service and the consequences to Access. You will drive and escalate mitigation

Your skills and experiences might also include:

• The ability to develop a broad knowledge of our software and its debugging tools

• An ability to grasp technical concepts and new product functionality quickly

• Customer focussed and providing excellent Customer Service

• Flexibility and pragmatism, an ability to self-plan and respond to shifting priorities

• Strong analytical and problem solving skills and are a creative thinker

• A good communicator, confident, clear and warm with a flexible and constructive approach to customers and to the team alike.

• MS SQL Server scripting experience and ability to identify and resolve issues within the data and data structure (desirable)

What are we all about? 
 

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence. 

At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. 
 

Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. 

Love Work. Love Life. Be You.