CoinMarketCap

Technical Support Engineer(Oracle)

Reposted 11 Days Ago

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9 Locations

In-Office or Remote

Junior

Blockchain • Software • Cryptocurrency

The Role

Provide post-launch technical support for Oracle projects, resolve incidents, respond to inquiries, create documentation, and monitor system performance.

Summary Generated by Built In

Job Description:

1. Provide post-launch technical support for the Oracle project, including troubleshooting, incident resolution, and user training.

2. Respond to technical inquiries, propose solutions, and coordinate with the development team to resolve complex issues.

3. Create operational documentation and knowledge base articles, optimize support processes, and improve customer satisfaction.

4. Monitor system performance and assist with version upgrades and data migrations.

Qualifications:

1. Bachelor's degree or above, with 2+ years of technical support or operations experience. Familiar with Java applications and databases.

2. Proficient in Linux commands, capable of independent log analysis and performance monitoring (e.g., using Prometheus).

3. Knowledge of basic operations. Experience with cloud services (AWS/Azure) support is a plus.

4. Responsible, with strong customer service orientation and ability to work under pressure.

Top Skills

AWS

Azure

Java

Linux

Oracle

Prometheus

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The Company

HQ: Delaware, Delaware

324 Employees

What We Do

CoinMarketCap is the world's most trusted & accurate source for crypto market capitalizations, pricing and information.

CoinMarketCap is a U.S. company registered in the United States of America.

CoinMarketCap has been the premier price-tracking website for cryptocurrencies. It is the most referenced and trusted source for comparing thousands of crypto entities in the rapidly growing cryptocurrency space by users, institutions, and media.

CoinMarketCap firmly stands for accurate, timely and unbiased information, enabling each end user to draw their own informed conclusions from CoinMarketCap data.