Technical Support Engineer

About GTT:

GTT connects people across organizations, around the world and to every application in the cloud. Our clients benefit from an outstanding service experience built on our core values of simplicity, speed and agility. GTT owns and operates a global Tier 1 internet network and provides a comprehensive suite of cloud networking services. For more information on GTT (NYSE: GTT), please visit www.gtt.net

Job Description:

The Technical Support Engineer will be responsible for network architecture and providing the technical lead in all network related projects and support activities.  

Essential Duties and Responsibilities:

• Address and manage telephone, email and in-person inquiries from employees, supervisors and other HR Team me Establishes networking environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards
• Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization
• Secures network system by establishing and enforcing policies, defining and monitoring access
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Accomplishes information systems and organization mission by completing related results as needed
• Reporting network operational status by gathering, prioritizing information; managing projects

Ideal Candidate Profile:

• A.A., A.A.S., or higher college degree in a technical field AND
• 3 or more years of relevant job experience.
• Relevant job experience is described as technical support role (i.e.: NOC, IT Helpdesk or Service Desk)
• At least 3-5 years’ experience in a network support role
• Experience of network monitoring software.
• In depth knowledge of core TCP/IP networking skills, routing and switching (Juniper/Cisco)
• Previous experience of working in an SLA-driven operation environment (ideally ISP based)
• Good understanding of IP and/or Optical networks to include IPv4, IPv6, BGP, ISIS, OSPF, MPLS, VLANS, Ethernet, DWDM, SDH, Dark Fiber, DNS, SNMP, and IPSec
• JNCIA or CCNA certification or equivalent skill level developed through industry experience is preferred
• Experience of shift work 24x7x365

Essential Criteria:

• Excellent communication skills (verbal and written)
• Logical problem analysis skills
• Use initiative and take ownership
• Ability to multitask, prioritize and work in a pressured and sometimes stressful environment
• Must be adaptable and flexible in dealing with a variety of people
• Achieve certification and maintain required training levels
• Must be a positive team player willing to contribute
• Ability to work on rotating shifts and/or on-call rotations

Hours/Travel/Shift:

• 24x7x365 Work Shift

Physical Job Requirements:

• The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• While performing the duties of this job, the employee is regularly required to be independently mobile
• The employee is also required to interact with a computer and communicate with peers and co-workers
• Extended periods of time doing computer-based work
• Able to lift 25 pounds

EEO Statement:

GTT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GTT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

GTT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of GTT’s employees to perform their job duties may result in discipline up to and including discharge.

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