About Pinecone:
Pinecone is the leading vector database for building accurate and performant AI applications at scale in production. Pinecone's mission is to make AI knowledgeable. More than 5000 customers across various industries have shipped AI applications faster and more confidently with Pinecone's developer-friendly technology. Pinecone is based in New York and raised $138M in funding from Andreessen Horowitz, ICONIQ, Menlo Ventures, and Wing Venture Capital.
About the role/team:
Pinecone is seeking a Technical Success Engineer to join our team. This role will involve providing world-class customer service and technical support for our vector database and all Pinecone products. The ideal candidate will have excellent communication and customer service skills, empathy, and ethical decision-making. They should have a strong technical background, including proficiency in one or more programming languages, familiarity with fundamental search and AI concepts, and a background in working with cloud providers.
Responsibilities:
Provide technical support to customers, including troubleshooting complex technical issues
Manage and resolve customer inquiries in a timely and effective manner
Identify areas of improvement for customer experience
Ideate and implement strategies for improving and scaling support processes
Build tools and automation to optimize our workflows
Enhance our product literature by creating knowledge articles and improving our documentation
Requirements:
Bachelor’s degree (or equivalent experience) in computer science or a related field
Excellent written and verbal communication skills
Proficiency in one or more popular programming languages (Python, JavaScript, Java, Go, C, Rust, C#)
Experience with cloud providers (AWS, Azure, GCP)
Familiarity with concepts such as embeddings, similarity search, and RAG
Strong customer service and problem-solving skills
Ability to work independently in a fast-paced, team environment
Preference for experience working with LangChain, LlamaIndex, OpenAI, Cohere, or other Pinecone integrations
Benefits:
Competitive salary and benefits package, including health, dental, and vision insurance
Opportunity to work with a world-class team of experts in ML/AI and cloud computing
Chance to work on cutting-edge technology and help shape the future of AI and ML
Flexible work schedule, including options to work remotely
Diversity, Equity, Inclusion and Belonging (DEIB) are the cornerstone of everything we do at Pinecone. Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications in a job description. Our top priority is finding the best candidate for the job and if you are interested in the position, we would encourage you to apply, even if you don’t believe you meet every one of the qualifications listed in this posting. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
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What We Do
Pinecone stands as a leader in the AI industry, dedicated to transforming artificial intelligence and tackling its most pressing challenges head-on. Our mission revolves around augmenting the capabilities of AI models, addressing the issue of AI hallucinations, and ensuring the delivery of accurate and dependable results. Pinecone specializes in vector database technology, a groundbreaking innovation that has reshaped data management for AI applications. Our vector database solutions are designed to help eliminate AI hallucinations, making AI outputs reliable and trustworthy. Moreover, Pinecone's technology streamlines data retrieval, minimizes memory overhead, and optimizes AI operations, crucial for the growing demand for Generative AI (GenAI). With strategic partnerships with industry giants like OpenAI, Google Cloud Platform, AWS, and others, Pinecone plays a central role in advancing the AI landscape. Beyond technology, we foster knowledge sharing through events and educational initiatives, empowering AI engineers and leaders with actionable insights. Pinecone is not just transforming AI; we are helping pave the way for a more dependable and scalable AI future.
Why Work With Us
At Pinecone, our culture emphasizes camaraderie, collaboration, and inclusivity. Deeply rooted in our DNA, we prioritize these values. In the dynamic ML/AI realm, we strive for top engineering solutions, while ensuring a shift to AI that aligns with genuine human values.
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