AirOps helps brands get found and stay found in the AI era. As the first end-to-end content engineering platform, we give marketing teams the systems to win visibility across traditional and AI search with one durable advantage: quality.
Thousands of marketers use AirOps to see how their brand shows up across the new discovery landscape, prioritize the highest-impact opportunities, and create accurate, on-brand content that earns citations from AI platforms and trust from humans. We are building the platform and profession that will equip a million marketers to lead the next chapter of marketing, where creativity and intelligent systems work together and quality becomes the strategy that lasts.
AirOps is backed by Greylock, Unusual Ventures, Wing VC, Founder Collective, XFund, Village Global, Alt Capital, and more than a dozen top marketing leaders, with hubs in San Francisco, New York, and Montevideo.
We're looking for a Customer Success Engineer who will be responsible for two core functions: proactively maintaining and optimizing workflows for our highest-value customers, and providing expert technical support. You'll regularly audit workflows to ensure they're using the latest models and best practices, while also serving as a trusted technical advisor who troubleshoots issues and guides customers toward success.
What You’ll DoProactive workflow maintenance
Perform workflow reviews across your book of business
Audit, update, and migrate workflows to latest model versions and best practices
Work closely with Solutions Architects to ensure customers have the most up-to-date workflows and coordinate migrations when new models and features ship
Communicate recommended changes, timelines, and expected impact with customers
Technical support excellence
Troubleshoot complex workflow issues
Guide customers building on AirOps with best-practice architecture
2–4 years in Support Engineering, Solution Engineering, Technical Account Management, Product, BizOps, or Analytics at a high-growth startup
Proven track record running complex, multi-threaded customer programs in hybrid environments
Hands-on experience with LLMs and AI techniques, including prompt engineering and retrieval
Strong troubleshooting skills across APIs, data flows, and workflow orchestration
Comfort with workflow automation tools like Zapier
Analytical rigor with the ability to diagnose patterns and quantify impact
Excellent project management using tools like Linear, Airtable, and Asana
Clear, concise written and verbal communication
Customer empathy and curiosity — you listen deeply, uncover root causes, and advocate for customer outcomes
Extreme Ownership
Quality
Curiosity and Play
Make Our Customers Heroes
Respectful Candor
Equity in a fast-growing startup
Competitive benefits package tailored to your location
Flexible time off policy
Parental Leave
A fun-loving and (just a bit) nerdy team that loves to move fast!
Top Skills
What We Do
Build your AI growth engine.
AirOps lets you easily build and scale AI workflows to crush your growth targets. Build with 40+ AI models, retrieval, and data sources or launch one of our proven playbooks.
