Technical Support Engineer

AirOps is the first end-to-end content engineering platform built for the AI era. In a world where discovery is shifting from traditional search to AI-driven platforms, we help brands get found—and stay found. We are currently in a phase of hyper-growth, having 5x’d our revenue in the last year by helping marketing teams at Ramp, Chime, Carta, and Rippling turn content quality into a durable competitive advantage.

Our platform equips marketers to navigate the new discovery landscape, prioritize high-impact opportunities, and create accurate, on-brand content that earns citations from AI and trust from humans. Backed by Greylock, Unusual Ventures, Wing VC, and Founder Collective, we are building the intelligent systems that will empower the next generation of marketing leaders. AirOps is headquartered in San Francisco, New York and Montevideo.

We're looking for a Technical Support Engineer who will be responsible for two core functions: proactively maintaining and optimizing workflows for our highest-value customers, and providing expert technical support. You'll regularly audit workflows to ensure they're using the latest models and best practices, while also serving as a trusted technical advisor who troubleshoots issues and guides customers toward success.

• Proactive workflow maintenance

  • Perform workflow reviews across your book of business

  • Audit, update, and migrate workflows to latest model versions and best practices

  • Work closely with Solutions Architects to ensure customers have the most up-to-date workflows and coordinate migrations when new models and features ship

  • Communicate recommended changes, timelines, and expected impact with customers

• Technical support excellence

  • Troubleshoot complex workflow issues

  • Guide customers building on AirOps with best-practice architecture

• 2–4 years in Support Engineering, Solution Engineering, Technical Account Management, Product, BizOps, or Analytics at a high-growth startup

• Proven track record running complex, multi-threaded customer programs in hybrid environments

• Hands-on experience with LLMs and AI techniques, including prompt engineering and retrieval

• Strong troubleshooting skills across APIs, data flows, and workflow orchestration

• Comfort with workflow automation tools like Zapier

• Analytical rigor with the ability to diagnose patterns and quantify impact

• Excellent project management using tools like Linear, Airtable, and Asana

• Clear, concise written and verbal communication

• Customer empathy and curiosity — you listen deeply, uncover root causes, and advocate for customer outcomes

1. Extreme Ownership

2. Quality

3. Curiosity and Play

4. Make Our Customers Heroes

5. Respectful Candor

• Equity in a fast-growing startup

• Competitive benefits package tailored to your location

• Flexible time off policy

• Parental Leave

• A fun-loving and (just a bit) nerdy team that loves to move fast!