About Dialpad
Ai that means business
Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit dialpad.com to learn more.
The team
As a member of the Technical Support Engineering team, you have a knack for problem-solving in a fast-paced environment—always ready to dig in, troubleshoot, and solve any technical matter that our customers may face.Dialpad’s Telephony tier 2 support team plays an essential role in resolving our customer’s escalated issues. This team collaborates closely with engineering, NOC, Product Tier 2, and other customer facing teams to constantly improve our customer’s support experience.
Your role
As a Technical Support Engineer, you’ll work on escalated telephony tickets. You’ll work closely with the Telephony Tier 2 support team to help resolve customer reported issues. You’ll also help create internal documentation that helps the team resolve known issues. In addition, you’ll bring a team first attitude that is adaptable to change.
This position reports to our Manager - Telephony Tier 2 and has the opportunity to be based in our Argentina Office. Preferred working hours will include weekends.
Who you are
Our team is for people who enjoy working as communicators and interpreters at the interface between customers and engineers. You are someone who loves to understand technical problems, identify the right troubleshooting path, and then share the key lessons of the investigation with the customer. As a Technical Support Engineer, you love to gain and share technical knowledge to help customers and product engineers, and to make a positive impact beyond just handling tickets.
Skills you'll bring
- Bachelor's degree and/or technical certification (ie: CCNA, Network +) preferred.
- 5+ years of experience supporting voip and local network issues.
- Experience in supporting voip desk phones (ie: Polycom/Yealink).
- Experience in troubleshooting different make/models network routers and firewalls.
- Experience in working with different ticketing systems (ie: Zendesk, Jira) preferred.
- Experience in sip call signaling and carrier interoperability preferred.
Dialpad benefits and perks
Professional development
Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.
Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.
Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.
Diversity, Equity, and Inclusion (DEI) at Dialpad
At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life.
Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.
Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
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What We Do
Dialpad is a cloud-based business phone system that turns conversations into opportunities and helps global teams make smarter calls--anywhere, anytime. We bring simplicity to the professional phone experience and some of the world’s most innovative companies use our platform. Dialpad's products span video meetings, cloud call centers, sales coaching and dialers and enterprise phone systems--and are all infused with the latest AI technologies to help every business make smarter calls. Customers include WeWork, Uber, Motorola Solutions, Domo and Xero. Investors include Amasia, Andreessen Horowitz, Felicis Ventures, GV, ICONIQ Capital, Salesforce Ventures, Scale Venture Partners, Section 32, Softbank and Work-Bench.
