Technical Support Engineer

BVNK

Job Title: Technical Support Engineer

BVNK is a modern core banking system that is designed to enable banks to run like Fintechs. It is API driven, modular and highly interoperable in order to integrate with existing systems and with new technologies, and allows banks to operate agility of Fintechs. It increases flexibility, customisability and interoperability, while reducing turnaround times, costs and complexity.

For more information, visit www.bvnk.com

Function : Technology

The Technology function is dedicated to:

• Building and maintaining all the technical and code based aspects of BVNK's financial products.
• Management of all of our infrastructure, development pipelines, and security of our products.
• Working with our sales, trading and operations team to deliver more than just functional products, but products that are focussed on good customer experience.
• Providing the team to develop a solid market making and liquidity function.

The function incorporates engineering, testing, security, architecture and dev-ops, with all aspects of software development aside from product management integrated.

• CI/CD pipeline development and maintenance
• Provide data and information for the rest of the business to make effective decisions
• Create and maintain the technology to manage exchange connections and liquidity creation

Role Profile

The role of the Technical Support Engineer is to support the Tier 2 support aspects of the business. Tier 2 support will deal with technical queries and operational support requirements from the business. Tier 3 support (development team) will support the tier 2 team where needed. The tier 2 support team will also be responsible for management and maintenance of office and employee IT infrastructure and ensure that all security policies are followed. Tier 2 support will at times include supporting key BVNK customers.  

Responsibilities

• Ensure quality direct support to merchants and integrators.
• Ensure office IT policies are implemented and maintained.
• Produce internal training material.
• Produce and/or maintain technical documentation for merchants and integrators.
• Ensure internal business customers (finance, trading, etc) are well supported.

Skills & Experience

Essential

• 2+ years in technical support related roles
• 2+ years in IT support/infrastructure related roles
• Mac OS experience essential
• MDM Tool experience essential
• Remote management tools (AnyDesk, VNC, etc)
• Video recording and editing tool(s) for training material
• Documentation/design tools for external facing material
• Configuration management

Desirable

• Operating knowledge of blockchain protocols
• OpenVPN
• AWS
• Finance

Job Fit & Personal Characteristics

• Passionate about technology
• Interest in financial markets and cryptocurrencies
• Thorough, understands the importance of having a process to follow
• Ability to think laterally – identifying the appropriate opportunities for our products
• Quick learner
• Confident ,well spoken & articulate
• Good attention to detail
• Self-starter / high initiative
• Team Player with a flexible approach to work