Technical Support Engineer
Hi there! We’re PAR and our purpose is:
To deliver solutions that connect people to the restaurants, meals and moments they love.
We take that responsibility very seriously. As a leading provider of technology to the top restaurant brands in the world we’re calling all rebels, instigators, idealists and builders to join our constantly growing team!
PAR invented the first standalone point of sale terminal over 40 years ago, yet we operate much like a start-up at the forefront of restaurant technology. Today, our solutions span Customer loyalty, engagement, restaurant management, payment services, drive-thru, and full POS integrations. These solutions are used to serve tens of millions of guests every day in over 120 countries.
Our mission is to build the number one restaurant technology company in the world and we’re off to great start.
We believe that our ambition is only limited by our ability to attract and retain great people; people who are up for the challenge to change the game with us! If it sounds like you belong here, we should meet!
This position requires a blend of technical expertise, problem-solving skills, and exceptional communication abilities to troubleshoot and resolve issues promptly. You will work closely with our clients, internal development teams, and third-party service providers to diagnose, troubleshoot, and resolve technical challenges related to API integrations, POS systems, and payment gateways.
What You'll Do:
API Troubleshooting:
- Investigate and resolve issues related to API integrations, ensuring data integrity and system stability.
- Collaborate with development teams to identify root causes and implement effective solutions.
- Utilize tools such as Postman for API testing and validation.
Software-as-a-Service Support:
- Provide technical support to our SaaS clients, assisting them in resolving platform-related issues and inquiries.
- Guide clients through configuration settings and API usage to optimize their experience.
Log Management and Analysis:
- Utilize tools like Loggly to analyze system logs, identify anomalies, and troubleshoot errors effectively.
Error Monitoring and Reporting:
- Set up and monitor error tracking tools like Sentry to proactively identify and address software bugs and performance issues.
Point-of-Sale (POS) and Payment Integrations:
- Possess a basic understanding of POS integrations and payment gateways to assist clients with related inquiries.
- Collaborate with the development team to integrate and troubleshoot payment processing solutions.
Documentation and Knowledge Sharing:
- Document troubleshooting procedures, FAQs, and best practices to build a comprehensive knowledge base.
- Share insights and expertise with the support team to enhance collective capabilities.
What You Bring to the Table:
- Proven experience in technical support roles, preferably within a SaaS environment.
- Strong understanding of API concepts, RESTful architecture, and HTTP protocols.
- Proficiency in using API testing tools such as Postman.
- Familiarity with log management tools like Loggly and error tracking platforms like Sentry.
- Technical degree in Information Technology, OR a Bachelor's degree in Computer science, Engineering, or a related field is preferred
- Basic knowledge of POS integrations and payment gateways.
- Excellent problem-solving and analytical skills with a keen attention to detail.
- Exceptional communication skills, both verbal and written, with the ability to convey technical information to non-technical stakeholders effectively.
- Proactive mindset with the ability to prioritize and manage multiple tasks in a fast-paced environment.
- Strong teamwork and collaboration skills, with a commitment to fostering a positive and supportive work culture.
Preferred Qualifications:
- Familiarity with scripting languages such as Python, JavaScript, or Bash.
- Certifications in relevant technologies or platforms (e.g., AWS Certified Developer, Postman Certified API Developer).
- Experience with cloud platforms such as AWS, Azure, or Google Cloud Platform.
The base salary range for this position is $68,000 to $75,000 USD per year commensurate with work location, experience, skills, certifications, education, and prior accomplishments.
The position may be eligible for additional compensation, including a bonus, commission and/or equity, as applicable.
PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact [email protected]. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.