Welcome to Healthee, where healthcare meets simplicity. It's 2026, and our mission is to empower employees to take control of their health benefits with clarity and confidence- navigating complex systems in under 27 seconds. Using cutting-edge AI, we personalize and streamline the experience of understanding, using, and optimizing health coverage.
We're not just building a product. We’re crafting an intelligent platform that transforms lives through data-driven insights and seamless digital experiences.
We are looking for a Technical Support Engineer to join our team in our Buenos Aires office!
- Work closely with our enterprise customers, CSMs, Benefits Specialists, and engineers to resolve the most complex issues.
- Perform in-depth troubleshooting and handle the most complex client inquiries via our main support channels.
- Manage and solve assigned cases by providing the best support solution given the client needs.
- Investigate the root cause of issues by isolating the problem, searching application logs, and utilizing developer tools.
- Reference technical documentation and aid in building technical internal knowledge base content where gaps may be present.
- Work closely with business and engineering teams to ensure transparent communication and efficient issue resolution.
- Develop regular reports to understand the health and quality of our platform.
- Build out systems and processes to manage tasks from report to completion. You will problem solve with our technical teams and work to resolve as much as you can while scaling our systems.
Requirements
- 4+ years of experience in technical support, technical account management or similar role; B2B and SaaS product is preferable.
- Experience with inspecting and diagnosing web-applications and/or mobile applications.
- Strong understanding of and experience with REST APIs and/or GraphQL API.
- Knowledge of Single Sign-on including OAuth, SAML, and SCIM.
- Uses AI coding and research tools (Claude code, Codex, or similar) as part of their work for diagnosing and troubleshooting high complex problems.
- Ability to reproduce customer issues, perform initial triage and file bugs with Engineering
- Commitment and strong drive to provide delightful customer experiences and the tenacity to drive issues to resolution.
- Excellent interpersonal skills and multitasking abilities
- Strong english command. Superb written and verbal communication skills.
- Comfortable writing customer-facing explanations in plain english.
- Calm under pressure, positive attitude, empathy, and high energy.
- Ability to take initiative and adapt.
Skills Required
- 4+ years of experience in technical support, technical account management, or a similar role
- Experience with B2B and SaaS products
- Experience inspecting and diagnosing web applications and/or mobile applications
- Strong understanding of REST APIs and/or GraphQL APIs
- Knowledge of Single Sign-On, including OAuth, SAML, and SCIM
- Experience using AI coding and research tools such as Claude Code, Codex, or similar
- Ability to reproduce customer issues, perform initial triage, and file bugs with Engineering
- Strong customer-service orientation and ability to drive issues to resolution
- Excellent interpersonal skills and multitasking abilities
- Strong English command and superb written and verbal communication skills
- Ability to write customer-facing explanations in plain English
- Ability to take initiative and adapt
What the Team is Saying
Healthee Compensation & Benefits Highlights
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Retirement Support — A 401(k) plan with a 100% employer match up to 4% of base salary is highlighted in benefits listings, which feedback suggests can be a meaningful addition to total compensation.
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Parental & Family Support — Thirteen weeks of paid parental leave for eligible new parents is presented as part of the package, and feedback suggests this is a notable strength for a startup.
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Healthcare Strength — Medical, dental, vision, life, and disability coverage are consistently listed, and feedback suggests the breadth is solid even as specific plan quality and costs remain unverified.
Healthee Insights
What We Do
We’re tackling one of the most impactful ways to improve health in the US: fixing employee health benefits. Health insurance keeps 157 million US employees healthy, yet it’s too complex, confusing, and costly. We envision a world where access to health benefits is no longer a barrier to health, it's an enabler — the way it’s meant to be.
Why Work With Us
We are a blend of global talent driven by our shared mission to make a real impact. We thrive on transparency, inclusivity, and innovation. Join us in shaping the future of Healthcare.
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Healthee Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our hybrid policy allows employees to work in person from our New York Office twice a week on Mondays and Thursdays
