The Role
Provides pre-sales technical consultation, product selection, proposals, presentations, and customer training. Supports project design, application engineering, troubleshooting, product localization, and technical documentation. Coordinates regional requirements, product changes, launches, and lifecycle activities with global Product Management and R&D teams. Conducts technical reviews, validation, root cause analysis, and corrective actions while contributing to new product introduction and market growth initiatives.
Summary Generated by Built In
Key Responsibilities
1. Pre-Sales Technical Support
- Provide technical consultation and product selection support to customers, sales teams, distributors, and consultants.
- Analyze customer requirements and recommend appropriate product solutions.
- Support preparation of technical proposals, specifications, datasheets, and tender documents.
- Deliver technical presentations and product training to customers and internal teams.
- Assist the sales team in technical clarification meetings and customer visits.
2. Project Design Support
- Support project design activities from concept stage through project execution.
- Review project requirements, specifications, drawings, and technical documentation.
- Provide system design recommendations and application engineering support.
- Coordinate with customers and engineering teams to ensure product suitability and compliance with project requirements.
- Support troubleshooting and technical issue resolution during project implementation.
3. Product Localization
- Drive product localization initiatives to meet local market requirements, regulations, and customer expectations.
- Collect and analyze market feedback, customer needs, and competitive product information.
- Work with global teams to adapt products for local applications and industry standards.
- Support localization of product documentation, technical manuals, and training materials.
- Participate in new product introduction (NPI) and localization projects.
4. Global Product Management Coordination
- Act as the primary technical liaison with Global Product Managers.
- Communicate regional market requirements, customer feedback, and business opportunities.
- Support product roadmap discussions and market intelligence sharing.
- Assist in product portfolio optimization and lifecycle management activities.
- Coordinate product changes, feature enhancements, and product launches.
5. Global R&D Coordination
- Collaborate with Global R&D teams to address product performance, design, and application issues.
- Participate in technical reviews, product validation, and development projects.
- Support root cause analysis and corrective action activities for product-related issues.
- Facilitate communication of regional requirements and field feedback to development teams.
- Track development progress and ensure alignment with business needs.
6. Technical Documentation & Training
- Prepare and maintain technical documents, application guides, and engineering standards.
- Develop product training materials for internal teams, distributors, and customers.
- Conduct technical training sessions and knowledge-sharing workshops.
- Support continuous improvement of technical support processes and tools.
Qualifications
Education
- Bachelor's degree or above in Mechanical Engineering, Electrical Engineering, Industrial Engineering, Mechatronics, or related technical disciplines.
Experience
- 5+ years of experience in product engineering, application engineering, technical support, product management, or related fields.
- Experience working with multinational teams and global stakeholders is preferred.
- Experience in industrial products, water systems, pumps, valves, HVAC, automation, or related industries is an advantage.
Skills & Competencies
- Strong technical analysis and problem-solving skills.
- Good understanding of engineering principles and product applications.
- Experience with project design review and technical documentation.
- Excellent communication and stakeholder management skills.
- Ability to coordinate cross-functional and international teams.
- Strong customer-oriented mindset and commercial awareness.
- Proficient in Microsoft Office and technical reporting tools.
Language Requirements
- Fluent in Mandarin and English (written and spoken).
- Ability to communicate effectively with global teams and international customers.
Key Performance Indicators (KPIs)
- Response time and quality of pre-sales technical support.
- Technical proposal success rate and project win support.
- Product localization project completion and implementation effectiveness.
- Customer satisfaction and technical issue resolution rate.
- Effectiveness of collaboration with Global Product Management and R&D teams.
- On-time completion of technical documentation and training programs.
Contribution to new product introduction and market growth initiatives.
Skills Required
- Bachelor's degree or higher in Mechanical Engineering, Electrical Engineering, Industrial Engineering, Mechatronics, or a related technical discipline
- At least 5 years of experience in product engineering, application engineering, technical support, product management, or related fields
- Strong technical analysis and problem-solving skills
- Understanding of engineering principles and product applications
- Experience with project design review and technical documentation
- Excellent communication and stakeholder management skills
- Ability to coordinate cross-functional and international teams
- Strong customer-oriented mindset and commercial awareness
- Proficiency in Microsoft Office and technical reporting tools
- Fluency in Mandarin and English, written and spoken
- Experience working with multinational teams and global stakeholders
- Experience in industrial products, water systems, pumps, valves, HVAC, automation, or related industries
Johnson Controls Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Johnson Controls and has not been reviewed or approved by Johnson Controls.
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Retirement Support — Retirement support is positioned as a meaningful part of the package through employer 401(k) matching, repeatedly framed as a strong pillar of the overall rewards mix. The matching contribution is described with specific match levels in multiple places, reinforcing perceived value for long-term saving.
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Leave & Time Off Breadth — Time off is presented as comparatively robust, with multiple paid holiday categories, vacation time, and sick time described as generous or “amazing” in places. Paid time off breadth appears to be a consistent contributor to total rewards attractiveness beyond base pay.
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Flexible Benefits — Benefits are described as broad and customizable, spanning standard medical/dental/vision plus optional add-ons like pet insurance, identity protection, and legal support. Tuition reimbursement is repeatedly highlighted as a high-value option supporting professional development.
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The Company
What We Do
At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers and manufacturing. With a global team of 100,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission. Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul® and Grinnell®.
