The Customer Support organization is responsible for the installation, qualification, repair and maintenance of the ASML systems at customers site and is responsible for the necessary transfer of know how to the customer. Local sited Customer Support branches perform these tasks for the customers within the specific region.
Regional Technical Support organization is responsible for providing higher level technical analysis and solution to the escalated issues from Local sited CS branches over the country.
As a regional tech support engineer for a DUV specific technical competences, provide support to internal and external customers by solving escalated problems and providing information to ensure the optimum machine performance criteria are well met in the field.
Role and responsibilities- Responsible to troubleshoot and resolve issues related to equipment and performance problems in various technical competencies.
- Solving complex technical problems by remotely analyzing data, creating deterministic forward looking action plans, managing escalations, and delivering on-site support when requested at customer sites
- Identify structural solutions to prevent issues from happening again in future, collaboration with the local team FSE or OTS to build up the knowledge and experience database for achieving the goal
- Share knowledge, expertise and lessons learned within the organization
- During New Product Introduction (NPI), upskill on new features, and support local sites for the new platforms
Preferably with Master+ degree in any of the following fields (Electronic Engineering, Mechanical Engineering, Control Engineering, Precision Instrument/Machine Engineering, or related discipline)
Skills- Strong communicator in English (both oral and written)
- Strong analytic capability and a pro-active attitude
- Flexible in working hours, travel and work environments
- Independent personality and work under pressure
- Team worker, good social skills, customer-oriented
- Able to plan and set priorities.
- Flexible attitude with respect to off hour support, travel and overtime.
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.
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Skills Required
- DUV (deep ultraviolet) technical competence and experience with lithography or similar semiconductor equipment
- Ability to troubleshoot and resolve complex equipment and performance issues
- Willingness and ability to travel to customer sites and provide on-site support
- Strong English communication skills (oral and written)
- Strong analytical capability and proactive attitude
- Ability to work independently under pressure and collaborate within teams
- Flexible working hours availability, including off-hour support and overtime
- Master's degree or higher in Electronic, Mechanical, Control, Precision Instrument/Machine Engineering or related discipline
ASML Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ASML and has not been reviewed or approved by ASML.
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Healthcare Strength — Health coverage is broad and employer‑funded to a significant degree, with multiple plan options plus mental health and wellness resources. Complementary offerings like onsite/virtual care, HSA contributions, and a gym subsidy strengthen the overall medical package.
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Parental & Family Support — Family‑forming benefits include paid parental leave, adoption assistance, IVF coverage, and practical supports like lactation rooms and milk‑shipment for travel. These provisions indicate substantial caregiving support across life stages.
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Leave & Time Off Breadth — Paid time off can reach a high ceiling when combining vacation and company holidays, with accruals increasing by tenure. Flexible workplace policies and a vacation sell‑back option add usability to the time‑off program.
ASML Insights
What We Do
ASML is a high-tech company, headquartered in the Netherlands. We manufacture the complex lithography machines that chipmakers use to produce integrated circuits, or computer chips. Over 30 years, we have grown from a small startup into a multinational company with over 60 locations across Europe, Asia and the US. Behind ASML’s innovations are engineers who think ahead. The people who work at our company include some of the most creative minds in physics, electrical engineering, mathematics, chemistry, mechatronics, optics, mechanical engineering, computer science and software engineering. Because ASML spends more than €2 billion per year on R&D, our teams have the freedom, support and resources to experiment, test and push the boundaries of technology. They work in close-knit, multidisciplinary teams, listening to and learning from each other.
