As a Technical Support Engineer (TSE) at Emerson, you will be a trusted technical partner for our customers, supporting them throughout the lifecycle of Emerson Test & Measurement (NI) products and solutions. You will combine strong technical expertise with problem-solving and communication skills to resolve complex challenges, accelerate customer success, and represent the voice of the customer within Emerson.
In this role, you will not only troubleshoot and resolve issues, but also build lasting relationships, share knowledge, and contribute to the continuous improvement of our products and services.
- Resolve customer technical issues related to the installation, implementation, configuration, and maintenance of Emerson Test & Measurement (NI) products and platforms.
- Own customer interactions end to end, including timely escalation of complex issues to appropriate internal teams while maintaining clear communication.
- Identify and report product design, reliability, and maintenance feedback to Research & Development teams.
- Recognize potential commercial opportunities during support engagements and share insights with Sales and Account teams.
- Provide technical support and guidance to internal stakeholders across functions.
- Educate customers through technical training sessions, workshops, and one‑to‑one engagements.
- Guide customers through product startup, troubleshooting, and long‑term solution maintenance.
- Create, document, and share knowledge to support customer self‑service using Knowledge‑Centered Service (KCS) principles.
- You approach challenges with curiosity and determination, integrating information from multiple sources to identify root causes and develop practical, innovative solutions. You communicate complex technical concepts clearly and confidently to a wide range of audiences, building trust through collaboration and transparency. You value teamwork and actively contribute to a supportive, inclusive environment, while remaining adaptable and effective in a fast‑changing, customer‑focused setting.
- A bachelor’s degree in engineering or computer science, or equivalent practical experience (fields such as Electrical Engineering, Computer Engineering, or Computer Science are beneficial).
- Professional‑level English proficiency (minimum B2).
- Experience with at least one programming environment; familiarity with LabVIEW is an advantage.
- Willingness and ability to travel up to 10% as needed to support customers and business needs.
- Knowledge or hands‑on experience in Radio Frequency (RF) technologies.
- A solid technical foundation, including familiarity with electronic circuit concepts and basic electronic instrumentation.
- Strong communication skills, with the ability to adapt messaging to technical and non‑technical audiences; additional language skills (such as French, German, or Spanish) are a plus.
- A proactive, solution‑oriented mindset with the ability to navigate ambiguity and prioritize effectively.
- Previous experience in customer‑facing support, service, or application engineering roles.
- Comfort working collaboratively across global, cross‑functional teams.
- Our compensation philosophy is simple: we pay a competitive base salary, within the local market in which we operate, and reward performance during our annual merit review process. The salary range for this role is 28400 - 52700 EUR annually, commensurate with the skills, talent, capabilities, and experience each candidate brings to a role. For roles covered by a collective bargaining agreement, the applicable salary range and pay structure are set by that agreement, including how pay levels and progression are defined (Non Dirigenti).
WHY EMERSON
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.
Accessibility Assistance or Accommodation
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ABOUT EMERSON
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!
No calls or agencies please.
Skills Required
- Bachelor’s degree in engineering or computer science, or equivalent practical experience
- Professional-level English proficiency, minimum B2
- Experience with at least one programming environment
- Willingness and ability to travel up to 10%
- Knowledge or hands-on experience in radio frequency technologies
- Familiarity with LabVIEW
- Knowledge of electronic circuit concepts and basic electronic instrumentation
- Strong communication skills with technical and non-technical audiences
- Additional language skills such as French, German, or Spanish
- Previous customer-facing support, service, or application engineering experience
- Ability to collaborate across global, cross-functional teams
Emerson Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Emerson and has not been reviewed or approved by Emerson.
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Retirement Support — Retirement programs have been strengthened with a 401(k) plus company-supported contributions such as profit sharing and a recent cash-balance transition for certain participants. These features are positioned as differentiators among large industrial peers.
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Equity Value & Accessibility — An employee stock purchase plan introduced in 2026 enables discounted share purchases via payroll deductions. This adds an accessible ownership element to the total rewards mix.
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Leave & Time Off Breadth — The package includes PTO, holidays, sick leave, and parental leave within a broad benefits suite. Coverage breadth aligns with large-employer norms across locations, though specifics vary.
Emerson Insights
What We Do
At Emerson, we’re passionate about what we do. By fusing decades of technology and engineering expertise, Emerson continues to solve some of the world’s most complex challenges with innovative solutions for customers in industrial, commercial, and residential markets. We recruit the greatest talent and apply the best technologies to benefit our customers worldwide. Automation Solutions is a leader in helping process and discrete manufacturers automate and optimize production processes through our best-in-class technologies and industry expertise. Commercial & Residential Solutions develops technologies and services that improve human comfort, safeguard food, protect the environment, enable sustainable food waste disposal, and support efficient construction and maintenance of buildings and municipal infrastructure. Emerson has a wide range of industry knowledge, manufacturing expertise, and technological innovation around the world. Join our next generation of leaders today.
