We're looking for Application Support Engineer to join our global team of professionals to make sure all our systems are running smoothly, and our clients are receiving exceptional service from Global-e.
This will require working collaboratively with other Global-e engineers, analysts, and cross-functional groups, to make sure production issues are resolved quickly and professionally. The job will include an opportunity to work with tier 1 retailers and online brands who have chosen Global-e as their cross-border eCommerce solution provider and rely on our system’s high availability.
Responsibilities:
- The day-to-day tasks include ensuring that all our merchant’s technical issues are being cared for.
- Working closely with our Tier 2 team and other departments in the company.
- Addressing and debugging complex technical issues.
- Handling escalations and complex issues.
- Investigating logs and working with SQL.
- 2 +years of experience as a technical support engineer.
- Excellent understanding of technical support methodologies and tools.
- Exceptional troubleshooting skills.
- Willingness and ability to deep dive into the problem and find the root cause.
- Ability to multitask and handle various priorities.
- Exceptional interpersonal skills
- Experience with debugging tools and analyzing logs
- Experience with Atlassian, Zendesk, SharePoint – advantage.
- Knowledge of SQL and experience working with relational databases – advantage.
- Previous experience working in a global organization – advantage.
- Excellent English and Japanese – written and verbal communication skills – must
Skills Required
- At least 2 years of experience as a technical support engineer
- Strong understanding of technical support methodologies and tools
- Exceptional troubleshooting skills
- Ability to investigate problems deeply and identify root causes
- Ability to multitask and manage competing priorities
- Exceptional interpersonal skills
- Experience with debugging tools and log analysis
- Excellent written and verbal English and Japanese communication skills
- Experience with Atlassian, Zendesk, and SharePoint
- Knowledge of SQL and experience with relational databases
- Experience working in a global organization
What We Do
Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. The chosen partner of hundreds of retailers and brands across the United States, Europe and Asia, Global-e makes selling internationally as simple as selling domestically. With Global-e, retailers and brands can increase international traffic conversion and grow sales by offering customers in over 200 destinations worldwide a seamless localised shopping experience. Our end-to-end e-commerce solutions combine best-in-class localisation capabilities, big-data best-practice business intelligence models, streamlined international logistics and vast cross-border experience, enabling online retailers to sell to and from anywhere in the world and seamlessly expand their brand worldwide. Operating from ten offices worldwide, our people play the key role in our success, and we are always looking for more driven, talented and ambitious individuals to join our growing international family. Check out our open positions at https://www.global-e.com/careers/
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