The objective of the job:
- Work to keep the managed service running and fault free
- Support Everbridge Solutions in their daily operations
- Proactively take action to avoid platform issues
- Provide training courses to customers where needed
- Together with the Manager - Managed Services & Support responsible for all aspects of platform maintenance of the customers managed service
- Support (primarily) Norwegian customers
What you'll do:
- Incident Management
- Analyzing and solving problems concerning the Everbridge products as reported by the customer (according to the Service Levels)
- Assist with the development of monitoring capabilities specific to our products but able to be used across several deployment patterns within the scope of managed services
- Pro-actively monitor the outstanding incidents reported by the assigned customer
- Providing feedback to the Everbridge Platform Engineering teams and product management teams on ways to improve the resilience of the platforms under management
- Performing software upgrades and installation, configuration, and verification of (application) software packages in a Linux environment. (Good to have)
- Troubleshooting and problem solving with respect to the key activities on implementations into the managed service
- Reporting progress of escalated incidents/changes to customers and internal management (i.e., to the MS&S Manager in first instance)
- Reporting with respect to the key activities to the Implementation Project Managers, and/or other colleagues
What you'll bring:
- Experience in Unix and Linux environment
- Experience with IP configuration, VPN, databases (Oracle, PostgreSQL), routing, security
- Fluency in Norwegian (both verbal and written) is a must have
- Preferably experience on (mobile) Telecom networks (2G, 3G, 4G and 5G)
- It is preferred that the engineer has knowledge of Cisco Routers and Switches, Cloud services like Amazon Web Services, basic scripting.
- It is preferred to have Linux or Cisco certification
- Great time-management and organizational skills. Ensure all issues are properly logged and tracked
- Ability to work well under pressure, experienced in supporting business critical systems
About Everbridge
Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover from critical events. In an unpredictable world, resilient organizations protect their people and operations, adapt under pressure, and return to productivity faster. Our Critical Event Management (CEM) technology combines intelligent automation with comprehensive risk intelligence to help organizations strengthen resilience, keep people safe, and maintain operations.
Learn more at everbridge.com, explore the Everbridge blog, and connect with us on social media.
Equal Employment Opportunity
Everbridge is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, pregnancy, sexual orientation, gender identity or expression, disability, protected veteran status, genetic information, marital status, or any other characteristic protected by applicable federal, state, or local law.
Employment Practices
Everbridge does not require or administer lie detector (polygraph) tests as a condition of employment or continued employment. In Massachusetts, it is unlawful to require or administer a lie detector test as a condition of employment or continued employment. Employers who violate this law may be subject to criminal penalties and civil liability.
Skills Required
- Fluency in Norwegian (verbal and written)
- Experience in Unix and Linux environments
- Experience with IP configuration, VPN, routing, and network security
- Experience with databases (Oracle, PostgreSQL)
- Great time-management and organizational skills; ensure issues logged and tracked
- Ability to work well under pressure and support business-critical systems
- Experience on (mobile) Telecom networks (2G, 3G, 4G, 5G)
- Knowledge of Cisco routers and switches
- Familiarity with cloud services (Amazon Web Services)
- Basic scripting skills
- Linux or Cisco certification
- Experience performing software upgrades, installation, configuration, verification of application software in Linux (good to have)
Everbridge Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Everbridge and has not been reviewed or approved by Everbridge.
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Healthcare Strength — Healthcare coverage appears broad, with medical, dental, vision, telehealth, disability, life/AD&D, and FSA/HSA options described. Wellness elements like an EAP and mental-health support are also included, which can add practical value beyond base pay.
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Retirement Support — Retirement offerings include a 401(k) plan with employer matching and an ESPP, indicating multiple ways to build longer-term financial value. Match details are sometimes specified externally, but the presence of a match and purchase program is consistently referenced.
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Leave & Time Off Breadth — Time-off benefits include flexible PTO plus paid volunteer time, providing both personal flexibility and community-focused leave. Paid holidays and new-hire PTO amounts are also described in some materials, suggesting a reasonably complete time-away menu.
Everbridge Insights
What We Do
Keeping People Safe and Businesses Running. Faster. Everbridge, Inc. (NASDAQ: EVBG) is a global software company that provides enterprise software applications that automate and accelerate organizations’ operational response to critical events in order to Keep People Safe and Businesses Running™. During public safety threats such as active shooter situations, terrorist attacks or severe weather conditions, as well as critical business events including IT outages, cyber-attacks or other incidents such as product recalls or supply-chain interruptions, over 5,300 global customers rely on the company’s Critical Event Management Platform to quickly and reliably aggregate and assess threat data, locate people at risk and responders able to assist, automate the execution of pre-defined communications processes through the secure delivery to over 100 different communication devices, and track progress on executing response plans.
