About Us:
Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry’s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.
Our opportunity:
We are seeking a Technical Support Engineer to join our global Customer Support organization at Automation Anywhere, the leader in Agentic Process Automation (APA), helping enterprises transform work through AI-powered agents, intelligent automation, and orchestration. In this highly impactful role, you will serve as a trusted technical advisor and advocate for our customers, delivering exceptional support and driving the rapid resolution of complex technical challenges. Working closely with cross-functional teams across Product Management, Engineering, Cloud Operations, and Customer Success, you will diagnose issues, identify root causes, and implement effective solutions that help customers maximize the value of our platform. This is an exciting opportunity for a technically skilled, customer-centric professional who thrives in a fast-paced, innovative environment and is passionate about enabling organizations to accelerate their AI and automation initiatives while delivering world-class customer experiences.
Who you’ll report to:
This role reports to the Sr. Manager, Technical Support
Location:
Remote role – Central Time zone preferred, other locations within the U.S considered.
You will make an impact by being responsible for:
- Providing technical support for Automation Anywhere products, including A360, Bot Agent, Control Room, and related components
- Diagnosing and troubleshooting application, infrastructure, and configuration issues across cloud and on-prem environments
- Analyzing logs, scripts, and automation workflows to identify root causes and recommend effective solutions
- Handling customer cases through ticketing systems, live chat, and remote sessions, ensuring timely and accurate responses
- Collaborating with internal teams to escalate and resolve complex technical problems
- Maintaining high customer satisfaction through professional communication and ownership of each issue
- Documenting known issues, workarounds, and solutions in the knowledge base
- Participating in weekend or rotational shifts as part of 24x7 support coverage
You will be a great fit if you have:
- Bachelor’s degree in Computer Science, Information Technology, or related field
- 2+ years of experience in technical support, application support, or software troubleshooting
- Must be willing and able to work Pacific Time hours on a regular basis regardless of your remote office location
- Strong understanding of Windows and/or Linux environments
- Working knowledge of databases (SQL Server, MySQL, or Oracle)
- Basic understanding of APIs, networking, and cloud concepts (AWS, Azure, or GCP)
You excel in these key competencies:
- Customer Focus & Empathy – Demonstrates a commitment to understanding customer needs, providing exceptional service, and ensuring a positive support experience while maintaining high customer satisfaction
- Problem Solving & Critical Thinking – Effectively analyzes complex technical issues, identifies root causes, evaluates solutions, and makes sound decisions in a fast-paced environment
- Communication Skills – Clearly and professionally communicates technical concepts to both technical and non-technical audiences through written, verbal, and virtual interactions
- Collaboration & Teamwork – Works effectively across Customer Support, Engineering, Product Management, and Cloud Operations teams to drive issue resolution and improve customer outcomes
- Accountability & Ownership – Takes responsibility for customer issues from initial intake through resolution, ensuring timely follow-up, proactive updates, and successful outcomes
The base salary range for this position is $70,000 – $85,000 a year. The base salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, abilities of the applicant in alignment with market data and other factors. This position is also eligible for a discretionary bonus, equity and a full range of medical and other benefits.
Ready to Revolutionize Work? Join Us.
This is an opportunity to work with a global, passionate team pioneering technology that’s redefining the way people work, everywhere. Join us and discover the many ways that you can have an impact, achieve your potential, and go be great.
Job Segment OR Key Words: Technical Support, Application Support, troubleshooting, Automation, APA, Agentic Process Automation
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Benefits and perks you’ll appreciate:
- Flexible work schedule / remote roles
- Unlimited Personal Time Off
- 12 holidays off per year
- 4 days volunteer time off per year
- Eligible for 4 company Achievement days off per year
- Variety of health care and well-being benefits
- Paid family/parental leave
- We are a designated “Best Place to Work” for 2 years in a row! Learn more here
- Newsweek’s Top 100 Most Loved Workplaces in America 2023 – Learn more here
Automation Anywhere is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected].
At this time, we typically do not offer visa sponsorship for this position. Candidates should generally be authorized to work in the United States without the need for current or future sponsorship.
All unsolicited resumes submitted to any @automationanywhere.com email address, whether submitted by an individual or by an agency, will not be eligible for an agency fee.
Skills Required
- Bachelor's degree in Computer Science, Information Technology, or related field
- 2+ years of experience in technical support, application support, or software troubleshooting
- Willing and able to work Pacific Time hours on a regular basis
- Ability to participate in weekend or rotational shifts for 24x7 support coverage
- Strong understanding of Windows and/or Linux environments
- Working knowledge of databases (SQL Server, MySQL, or Oracle)
- Basic understanding of APIs, networking, and cloud concepts (AWS, Azure, or GCP)
- Experience supporting Automation Anywhere products (A360, Bot Agent, Control Room)
- Authorized to work in the United States without the need for sponsorship
Automation Anywhere Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Automation Anywhere and has not been reviewed or approved by Automation Anywhere.
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Fair & Transparent Compensation — Pay is considered competitive to above average in many core roles, with sales and senior go-to-market positions noting strong on-target earnings and competitive packages. Feedback suggests several technical and leadership roles also view salary as a recurring strength.
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Leave & Time Off Breadth — Time off includes unlimited PTO in many postings, company holidays, volunteer days, and additional quarterly “Achievement Days” to unplug. Feedback suggests this breadth provides meaningful opportunities to rest and recharge.
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Flexible Benefits — Work practices emphasize flexible and hybrid arrangements, with remote options supported across roles. Feedback suggests this flexibility is a notable component of the total rewards experience.
Automation Anywhere Insights
What We Do
Welcome to Automation Anywhere. We’re on a singular and unwavering mission to democratize automation and create a better future for everyone, liberating people from mundane, repetitive tasks, and allowing them more time to use their intellect and creativity. With 2.8M bots deployed at customers in 90 countries, and a network of over 2100 partners, we are a leader in the Gartner Magic Quadrant, and our AI-powered digital workforce platform optimizes the business processes of the world's largest enterprises and governments in virtually every industry including 85% of the top banks and financial institutions, 90% of the top healthcare institutions, 85% of the top technology companies, and 80% of the top telecom companies. Industry Awards and highlights: · Named a leader each year of Gartner Magic Quadrant for Robotic Process Automation · Named a Leader in Forrester Wave · Named a Leader and Star Performer in Everest Peak Matrix · Named a Leader in Nelson Hall NEAT Intelligent Automation Report · G2 Crowd 2020 Best Software Company · First Cloud-native digital workforce platform · 850+ pre-built, intelligent automation solutions · Bot security and IP protection · SaaS packages · Over 1.4M courses completed in Automation Anywhere University · Free AI-powered Community edition Try the world’s most advanced digital workforce platform today: https://bit.ly/startRPAtoday
