Technical Support Engineer (x|f|m)

Posted Yesterday
Be an Early Applicant
Guxhagen, Hessen, DEU
In-Office
Mid level
Biotech
The Role
Provide 2nd-level technical support for the Biobrain® Supervise SCADA software, remotely assisting field service technicians, advising on application and expandability, supporting product release processes, and collaborating with Quality and Development teams. Travel across EMEA up to 20%.
Summary Generated by Built In
For the Technical Support department at Sartorius Stedim Systems GmbH, we are looking for a Technical Support Engineer (x|f|m) at the Guxhagen location near Kassel. In this role, you will be responsible for 2nd level support for our software product Biobrain® Supervise. In doing so, you will remotely support our service technicians in the field at the customer's site.
The team consists of eleven employees and is looking forward to shaping the future with you.
The job is to be filled full-time and will take place remotely on a daily basis as well as on site in Guxhagen.

Grow With Us – Your Responsibilities

  • Responsible for technical advice regarding the application possibilities and expandability of the SCADA system Biobrain® Supervise
  • Advise and support service employees on a global level regarding the SCADA system in the event of technical problems
  • Support the development departments through product release processes
  • Close cooperation with the Quality and Development departments rounds off your range of tasks

What Will Convince Us

  • Successfully completed vocational training with a focus on electrical engineering and relevant professional experience, alternatively a qualification as a technician|Master's degree or a Bachelor's degree with a similar professional focus
  • Good knowledge of Microsoft operating systems 10|11 and MS Server 2022 & 2025 is required
  • Confident in the use of computer hardware and software
  • Network and IT administrator skills are desirable
  • Process understanding of complex automation systems
  • Experience in the pharmaceutical | biotechnology environment are desirable
  • Strong communication skills and work at a high-level Service- and solution-oriented
  • Fluent written and spoken English is mandatory, knowledge of German is an advantage
  • Flexibility for travel in EMEA for up to 20%
  • Identify with our values: sustainability, openness, enjoyment

What We Offer

As a growing global life science company, stock listed on the MDAX and TecDAX, Sartorius offers a wide range of Benefits:

  • Personal and Professional Development: Mentoring, leadership programs, Talent Talks, internal seminar offerings
  • Work Life Balance: Remote options, flextime, flexible work schedules, sabbaticals
  • Attractive Compensation: Vacation and holiday bonuses including pension benefits with a 37.5 hr. week, 30 vacation days
  • Making An Impact Right From The Start: Comprehensive onboarding, including a virtual online platform even before joining, Welcome Workshops, "buddy" as point of contact
  • Financial Allowances: Childcare costs, supplementary long-term care insurance and an attractive offer of supplementary occupational disability insurance (without health check)
  • Future Contribution: Annual choice between five additional vacation days or a special payment
  • This position is filled within the Sartorius Stedim Systems GmbH

We promote diversity and inclusion and welcome applications from people of all nationalities, genders, sexual orientations, religions, age groups, disabilities, and cultural backgrounds.

About Sartorius 

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. 

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. We are looking forward to receiving your application. 
www.sartorius.com/careers

Skills Required

  • Vocational training focused on electrical engineering or equivalent technician, Bachelor's or Master's with similar focus
  • Good knowledge of Microsoft Windows 10 and Windows 11 and MS Server 2022 & 2025
  • Confident in the use of computer hardware and software
  • Network and IT administrator skills
  • Process understanding of complex automation systems
  • Experience in the pharmaceutical or biotechnology environment
  • Strong communication skills; service- and solution-oriented work style
  • Fluent written and spoken English
  • Knowledge of German
  • Flexibility to travel in EMEA up to 20%

Sartorius Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sartorius and has not been reviewed or approved by Sartorius.

  • Healthcare Strength Health coverage includes multiple medical plan options with dental, vision, HSA/FSA, EAP, and wellness resources across many locations. Quality of core medical, dental, and vision is characterized as solid.
  • Retirement Support Retirement offerings include a 401(k) with a company match highlighted in U.S. materials and employer‑verified listings. The match is characterized as generous at some sites.
  • Flexible Benefits Flexible hours and hybrid/home‑office options are available where roles and regions allow, with role‑dependent perks in some locations. Broader extras such as commuter benefits, discounts, and tuition assistance add optionality where eligible.

Sartorius Insights

Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: Göttingen
9,059 Employees
Year Founded: 1870

What We Do

Sartorius is a leading international partner of life sciences research and biopharmaceutical manufacturing. We help our customers #SimplifyProgress from drug discovery to manufacturing so that more people can have access to better medicine. With this, we are #PartOfTheSolution in the fight against diseases worldwide. With innovative laboratory instruments and consumables, the our Lab Products & Services division focuses on laboratories performing research and quality control at pharmaceutical and biopharmaceutical companies as well as academic research institutes. The Bioprocess Solutions division, with its broad product portfolio focusing on single-use solutions, helps customers manufacture biotech medications, vaccines, and cell and gene therapies safely, rapidly, and economically. Based in Göttingen, Germany, Sartorius also has a strong global reach with around 60 production and sales sites worldwide. We regularly expand our portfolio through the acquisition of complementary technologies. In 2023, Sartorius generated sales revenue of around 3.4 billion euros. Currently, around 14,600 employees from around 110 nations are working for customers around the globe. Join our team, partner or collaborate with us.

Similar Jobs

CrowdStrike Logo CrowdStrike

Sr. Intelligence Analyst, Recon+ (Remote, GBR)

Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
Remote or Hybrid
5 Locations
11000 Employees

Clearwater Analytics (CWAN) Logo Clearwater Analytics (CWAN)

Senior Product Manager

Fintech • Software • Financial Services
Hybrid
2 Locations
1100 Employees

Akamai Technologies Logo Akamai Technologies

Solutions Engineer

Cloud • Security • Software • Cybersecurity
In-Office or Remote
2 Locations
10285 Employees

Collectors Logo Collectors

Human Resource Manager (Fixed Term)

Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
In-Office
Frankfurt am Main, Hessen, DEU
2246 Employees

Similar Companies Hiring

Formation Bio Thumbnail
Artificial Intelligence • Big Data • Healthtech • Biotech • Pharmaceutical
New York, NY
150 Employees
SOPHiA GENETICS Thumbnail
Software • Healthtech • Biotech • Big Data • Artificial Intelligence
Boston, MA
450 Employees
Pfizer Thumbnail
Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
New York, NY
121990 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account