It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description:
Role Overview
We are looking for a seasoned, highly technical Azure & Modern Workplace Support Engineer who brings deep cloud expertise, passion for solving complex problems, and an unwavering commitment to customer success. This engineer operates as a senior L0/L1/L2 escalation point for Microsoft cloud issues—diagnosing, troubleshooting, and resolving a broad spectrum of Azure infrastructure, Modern Workplace (M365/O365), API, identity, and platform challenges.
This is a hands-on, investigative, customer-centric role requiring someone who is naturally curious, learns new technologies quickly, works independently with urgency, and thinks creatively under pressure. You will act as a technical leader in the support organization, partnering closely with Product, Engineering, SRE, and vendor teams to eliminate root causes, evolve our platform, and create world-class support experiences.
Key Responsibilities
• Own and resolve complex Azure and Modern Workplace service requests across Compute, Networking, Storage, Identity, Exchange Online, Teams, SharePoint, Intune, Defender, and Entra ID.
• Perform advanced diagnostics including log analysis, API tracing, Azure Monitor/Log Analytics, Postman flows, authentication debugging, and M365 tenant-level investigation.
• Troubleshoot multi-layer issues across infrastructure, identity, networking, SaaS integrations, licensing, and CSP provisioning.
• Serve as senior technical escalation point for Microsoft vendor tickets, driving urgency and ensuring end-to-end resolution.
• Lead incident response for high-severity issues.
• Create runbooks, KB articles, troubleshooting workflows, and internal tooling to scale support.
• Partner with Engineering/SRE/Product to share insights and drive platform reliability and supportability improvements.
• Identify recurring issues and recommend long-term engineering fixes.
• Engage directly with customers/partners on complex scenarios, delivering an exceptional support experience.
Who You Are
• Passionate technologist, natural problem-solver, creative thinker.
• Curious and continuously learning—stays current on Azure, M365, and emerging cloud trends.
• Customer-obsessed and can translate complex issues into simple explanations.
• Works independently with strong ownership, urgency, and accountability.
• Thrives in fast-moving, ambiguous, high-impact environments.
Qualifications
• 5–8+ years in Azure/M365 technical support, cloud engineering, or solutions engineering.
• Expert proficiency in Azure services, M365 architecture, Exchange/Teams/SharePoint/Intune administration.
• Strong scripting capabilities (PowerShell, Python, Bash).
• Deep diagnostic skills with Azure Monitor, Log Analytics, KQL, Entra ID troubleshooting, OAuth/OpenID, Graph API.
• Strong networking fundamentals (DNS, TCP/IP, routing, SSL/TLS).
• Experience with ticketing tools (Zendesk, Jira, ServiceNow).
• Excellent communicator with strong customer-handling capability.
• Experience with Datadog or similar observability tooling preferred.
• Azure certifications (AZ-104, AZ-305, AZ-500) preferred.
Flexibility working some weekends and later hours to help fulfill a 24x7 business
Skills Required
- 5-8+ years in Azure/M365 technical support, cloud engineering, or solutions engineering.
- Expert proficiency in Azure services and M365 architecture (Exchange Online, Teams, SharePoint, Intune, Defender).
- Strong scripting capabilities: PowerShell, Python, Bash.
- Deep diagnostic skills with Azure Monitor, Log Analytics, KQL, Entra ID troubleshooting, OAuth/OpenID, Graph API.
- Strong networking fundamentals (DNS, TCP/IP, routing, SSL/TLS).
- Experience with ticketing tools (Zendesk, Jira, ServiceNow).
- Excellent communicator with strong customer-handling capability.
- Experience with Datadog or similar observability tooling.
- Azure certifications (AZ-104, AZ-305, AZ-500).
- Flexibility to work some weekends and later hours to support a 24x7 business.
Ingram Micro Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ingram Micro and has not been reviewed or approved by Ingram Micro.
-
Strong & Reliable Incentives — Feedback suggests bonus eligibility is common and commission structures can lift total earnings in sales roles. Pay is described as solid and reliably on time in many contexts.
-
Healthcare Strength — Feedback suggests the health offering is comprehensive, with multiple medical options including a copay-only plan and an HSA plan with employer funding. Wellness programs, pharmacy support, and an EAP reinforce the package.
-
Retirement Support — Feedback suggests retirement support includes a 401(k) with company match and automatic savings features. This provides a structured foundation for long-term savings.
Ingram Micro Insights
What We Do
Ingram Micro helps businesses Realize the Promise of Technology™. It delivers a full spectrum of global technology and supply chain services to businesses around the world. Deep expertise in technology solutions, mobility, cloud, and supply chain solutions enables its business partners to operate efficiently and successfully in the markets they serve. Unrivaled agility, deep market insights and the trust and dependability that come from decades of proven relationships, set Ingram Micro apart and ahead.
