AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.
We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.
If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers.
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Job Title: Technical Support Engineer - Simulation, EMEA
Location: Gallarate / Home-office (Italy)
Employment Type: Full-time
The job
This is an excellent opportunity to launch and grow your career in technical support within one of the world's leading industrial software companies. You will join a talented and supportive team of professionals who are passionate about helping customers get the most out of AVEVA's Simulation software.
You will complete a thorough onboarding and training programme before taking on your own customer cases, with continuous guidance and mentoring from experienced colleagues. Over time, you will build deep expertise in AVEVA's Simulation portfolio, develop strong customer relationships, and grow into a trusted technical advisor. If you are curious, eager to learn, and genuinely enjoy helping people solve problems, this role is for you.
Key responsibilities
- Complete our structured onboarding and training programme to build a solid foundation in AVEVA Simulation products, including AVEVA Process Simulation, PRO/II, and Dynamic Simulation.
- Support customers in their day-to-day use of AVEVA Simulation products, responding to technical enquiries with guidance from senior team members where needed.
- Develop your troubleshooting skills by reproducing customer problems, analyzing simulation models, identifying potential causes, and collaborating with senior engineers, Product Management, and R&D teams when required.
- Assist in the delivery of customer training courses and workshops, both remotely and on-site, growing towards independent training delivery over time.
- Contribute to the team knowledge base by creating and maintaining knowledge articles, best practice guides, and technical documentation.
- Support software evaluations and pre-sales engagements by providing technical input under the guidance of more senior colleagues.
- Represent AVEVA professionally at customer meetings, user groups, and industry events as your experience and confidence grows.
Essential requirements
- Bachelor's degree in Chemical Engineering, Process Engineering, or a related engineering discipline.
- Up to 3 years of experience in the process industries or a related field. Recent graduates with strong academic backgrounds in process engineering or simulation are welcome to apply.
- Fluent Italian and English in both written and verbal.
- Willingness to travel regularly across Italy and the wider EMEA region.
- Eagerness to learn, a self-motivated mindset, and genuine enthusiasm for technical problem solving.
Desired skills
- Some familiarity with process simulation tools (e.g. AVEVA APS, PRO/II, Aspen Plus, HYSYS, or similar) from academic or industrial experience is an advantage.
- Familiarity with industrial sectors such as refining, petrochemicals, chemicals, energy transition, or renewables.
- Good communication skills with clear and professional in both written and verbal interactions with customers and colleagues.
- Empathy and a customer-first mindset, patient, attentive, and committed to delivering a positive experience even in challenging situations.
- A reliable team player who is proactive, supportive of colleagues, and always willing to go the extra mile.
What success looks like
- Completing onboarding and independently handling customer cases within your first year.
- Building confidence and expertise across the AVEVA Simulation portfolio over time.
- Developing strong customer relationships built on trust, responsiveness, and technical credibility.
- Growing into a valued contributor to team knowledge, training delivery, and customer success.
- Laying the foundation for a long-term career in technical support, consulting, or presales within AVEVA.
Commercial at AVEVA
Our Commercial team, comprised of over 2,000 dedicated colleagues, is the backbone of our customer relationships and business growth. From industry experts and solution architects to sales, support, success managers, and business operations, everyone shares a common goal: to deeply understand our customers' needs and deliver tailored solutions.
If you're passionate about driving growth, tackling complex business challenges, and fostering strong customer relationships, you'll find success and fulfilment in our Commercial team.
Find out more: https://www.aveva.com/en/about/careers/
AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.
AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.
Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.
Skills Required
- Bachelor's degree in Chemical Engineering, Process Engineering, or related engineering discipline
- Up to 3 years of experience in the process industries or a related field (recent graduates welcome)
- Fluent Italian and English, written and verbal
- Willingness to travel regularly across Italy and the wider EMEA region
- Eagerness to learn, self-motivated mindset, and enthusiasm for technical problem solving
AVEVA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AVEVA and has not been reviewed or approved by AVEVA.
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Leave & Time Off Breadth — Time away from work is positioned as a meaningful part of the rewards mix, including paid time off that can increase with tenure and additional paid volunteering days. This breadth is reinforced by mentions of public holidays and emergency leave as part of the overall time-off offering.
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Wellbeing & Lifestyle Benefits — Wellbeing support appears broad and multi-channel, combining counseling access, coaching resources, and region-specific digital wellbeing tools. Flexible work hours and a hybrid model are also presented as lifestyle-supporting elements within the broader rewards package.
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Career-Linked Recognition & Rewards — Recognition is tied to tenure milestones through a formal program that provides rewards and symbolic recognition. Development-linked rewards also appear through learning access, mentorship, and education reimbursement that connects benefits to skill growth.
AVEVA Insights
What We Do
AVEVA is a global leader in industrial software, sparking ingenuity to drive responsible use of the world’s resources. The company’s secure industrial cloud platform and applications enable businesses to harness the power of their information and improve collaboration with customers, suppliers and partners. Over 20,000 enterprises in over 100 countries rely on AVEVA to help them deliver life’s essentials: safe and reliable energy, food, medicines, infrastructure and more. By connecting people with trusted information and AI-enriched insights, AVEVA enables teams to engineer efficiently and optimize operations, driving growth and sustainability. Named as one of the world’s most innovative companies, AVEVA supports customers with open solutions and the expertise of more than 6,400 employees, 5,000 partners and 5,700 certified developers. With operations around the globe, AVEVA is headquartered in Cambridge, UK. Learn more at www.aveva.com
