MoneyHash is building the future of API-based payment infrastructure. Our easy-install APIs consolidate the revenue cycle across geographies, functions, and use cases. We're saving our clients time and money, as well as boosting product performance, opening up new business opportunities, and reducing tech debt. We're a fast-growing early-stage startup, and we know that building the right team is crucial to realizing our potential. At MoneyHash, we champion human empathy as well as work excellence. Join us and let's explore this journey together!
Your Team At MoneyHash, the Customer Solutions & Delivery team is the face of our product for our merchants. Our mission is to:
Design and deliver customized, forward-thinking solutions that address complex payment needs and merchant pain points
Provide a seamless onboarding experience that sets our customers up for long-term success
Continuously improve payment performance and uncover growth opportunities through data-driven insights
Stay ahead of fintech trends to help our customers scale faster and smarter
Act as the key interface between our merchants and third-party providers, ensuring smooth integrations and quick resolutions
You'll be joining a growing team that works across departments to ensure merchant success. As a Technical Support Engineer, you'll report directly to the Customer Solutions & Delivery team lead and play a vital role in providing exceptional technical support to our merchants while helping them navigate complex payment integrations.
What You'll Be Doing
Provide tier-1 and tier-2 technical support to merchants experiencing integration or payment processing issues
Troubleshoot API integration problems, analyze error logs, and guide merchants through resolution steps
Debug payment flows, investigate transaction failures, and identify root causes of technical issues
Collaborate with merchants to resolve provider-specific connectivity and configuration problems
Create and maintain technical troubleshooting guides, FAQs, and best practices documentation
Escalate complex technical issues to engineering teams with detailed analysis and reproduction steps
Support merchant onboarding by providing technical guidance during integration setup
Monitor system health and proactively identify potential issues affecting merchant performance
Work closely with third-party payment providers to resolve integration blockers and connectivity issues
Assist in testing new provider integrations and documenting technical requirements
Participate in on-call rotation to ensure 24/7 technical support coverage
Contribute to internal tooling improvements and support workflow optimization
You'll Be Great for This Role If You:
Have 3+ years of experience in technical support, payment integrations, or API troubleshooting
Experience with payment processing concepts including authorization, capture, refunds, and webhooks
Comfortable using tools like Postman, cURL, and log analysis platforms
Familiar with payment service providers and common integration challenges
Excellent problem-solving skills with attention to detail in technical investigations
Strong written and verbal communication skills in English
Ability to explain technical concepts to both technical and non-technical audiences
Experience working in fast-paced startup environments
Customer-focused mindset with patience and empathy when handling support cases
Nice to Have:
Previous experience with payment orchestration platforms
Knowledge of multiple programming languages (Python, Flutter, etc.)
Familiarity with database queries and data analysis
Experience with ticketing systems and support workflow management
Understanding of PCI DSS compliance and payment security standards
How We Work at MoneyHash Beyond your functional responsibilities, everyone at MoneyHash plays a part in shaping our culture and values:
Respect. We're a global team and value diversity, empathy, and honest dialogue.
Humility. We give and receive feedback with openness, leaving egos at the door.
Flexibility. We adapt quickly, learn constantly, and step up where needed.
Willingness to Learn. We embrace growth, celebrate iteration, and treat every mistake as a step forward.
Skills Required
- 3+ years of experience in technical support, payment integrations, or API troubleshooting
- Experience with payment processing concepts including authorization, capture, refunds, and webhooks
- Comfortable using tools like Postman, cURL, and log analysis platforms
- Familiarity with payment service providers and common integration challenges
- Strong written and verbal communication skills in English
- Ability to explain technical concepts to both technical and non-technical audiences
- Customer-focused mindset with patience and empathy when handling support cases
- Previous experience with payment orchestration platforms
- Knowledge of multiple programming languages (Python, Flutter, etc.)
- Familiarity with database queries and data analysis
- Experience with ticketing systems and support workflow management
- Understanding of PCI DSS compliance and payment security standards
What We Do
One platform to access all payment and fintech services across Middle East & Africa. MoneyHash is the open payment infrastructure built for unlimited growth and innovation.
