Technical Support Engineer - PDP Program

Your role at Dynatrace
Are you passionate about customer communication and can articulate at a very technical level? Are you excited to troubleshoot for our AI powered observability and security software platform? Are you ready to join a global leader that enables digital transformation? Dynatrace has redefined software observability and security: AI-powered, full stack & automated. Our innovative SaaS product helps customers to get a self-driving IT.
Dynatrace is the only web-scale observability and security solution on the market designed to meet the needs of modern applications. All we need now is you to become a personal superhero to our customers.
How we prepare you:
Our Professional Development Program (PDP) is an intensive 12 -weeks developmental training program to ensure that you have both the soft and hard skills to hit the ground running as a Technical Support Engineer with our team. Our program provides you with a strong foundation of consulting methodologies, personal brand development, Dynatrace technology and client strategy on which to build a career with us.
Your role in the team:

• Recognize and solve technical problems as reported by customers related to our SaaS and Managed products.
• Work with diverse customer technology ecosystems
• Interact with our support team across the globe to delivering best in class customer experience
• Work directly with customer application specialists and SMEs to troubleshoot and resolve platform or product issues.
• Be exposed to an entire range of cutting-edge technologies.
• Work closely with our development, customer success and product management teams.
• Attend training for new product features and technologies.
• Collaborate and exchange knowledge with other colleagues
• Suggest product and process improvements.

What will help you succeed

• 1 to 2 years experience in IT Customer Support or equivalent
• Who will be available to start in September 2025
• Strong passion and desire to learn new technology
• Independent thinker yet team oriented
• Innovative and creative
• Self-motivated with a strong work ethic
• Customer focused
• Willingness to work on late shifts, weekend and public holidays
• For Bangalore based residents only

Why you will love being a Dynatracer

• Dynatrace is a leader in unified observability and security.
• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
• The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
• Over 50% of the Fortune 100 companies are current customers of Dynatrace.