With over 2,100 employees of more than 100 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience.
Your role at Exness:
As a member of our Technical Support team, you'll be essential in providing technical support on the day to day functions for Exness employees in Cyprus offices. Your main focus will be on supporting and maintaining a strong office network environment experience while also facilitating computer and systems maintenance.
The location of this position will be on-site at our offices in Cyprus.
You will:
- Attending to tasks related to providing Desktop, Laptop, Printer and Network support
- Installing and configuring hardware and software components to ensure usability
- Troubleshooting hardware and software issues
- Consistently adhering to established SLAs for tickets, and meeting deadlines for project-based work
- Repairing or replacing damaged hardware
- Ability to assemble quality workstations
- Understanding and ability to lay network cabling
- Performing tests and evaluations on new software and hardware
- Providing support to users and being the first point of contact for error reporting
- Supporting business/software applications and operating systems
- Troubleshooting and resolving software issues; re-imaging computers/hard drives; backing up and restoring settings and associated systems administration activities
- Provide infrastructure administration functions such as scheduling, monitoring, and following up with users
- IT equipment/asset/inventory management
- Proactive in problem-solving
- Process and procedures documentation and regular reports
- Occasionally assist in monitoring or supervising repairs or project works
- Basic programming knowledge is preferred but not entirely necessary
- Establishing good relationships with all departments and colleagues
What makes you a great fit:
- Bachelor's degree in Computer Science or related field. Industry-relevant certifications such as: CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS will be considered an advantage
- 3+ years experience in computer, networks and systems maintenance
- 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- 2+ years of supporting and maintaining a corporate network environment experience
- Good experience in Linux, Basic Windows and Mac OS
- Experience in network hardware installation and roll-out according to the design and templates
- Basic knowledge of the following network technologies: VLAN, STP, LACP, Stacking, NAT, AAA, TACACS, DMVPN, BGP, HSRP, DHCP
- Understanding the OSI model
- Understanding the Wi-Fi technologies
- Experience with device hardware from Cisco and Huawei vendors
- Connectivity problem diagnostics and troubleshooting
- CCNA/CCNP level is an advantage
- Excellent written and verbal communication skills in English
- Good interpersonal skills
- Attention to detail
- Creative and have good problem-solving skills
What we offer along the way:
- Competitive and attractive compensation
- Extensive learning opportunities, such as professional training and certifications, soft skills development, free English courses, and trading workshops
- Flight tickets to Cyprus, hotel or apartment accommodation for your first month, migration support, and legal help for you and your family
- Health and life insurance for employees, spouses, and children, including vaccinations, tests, mental health care, and coverage for vision and dental care
- Generous time off, including 21 days of annual leave and paid sick leave
- Education allowance for your children’s school and kindergarten fees
- Access to our very own sports club with dedicated coaches, free Sanctum Club memberships for you and your spouse, corporate SUPs, jet skis, etc.
- A branded company car with a parking space near the office
- Outstanding team-building experiences and Exness community gatherings
Your journey after applying:
- Interview with your Recruiter (30 minutes)
- Short online English Test (for non-native English speakers)
- Technical Interview - ITSD (45 mins)
- Technical Interview - Network (45 mins)
- Behavioral Interview (1 hour)
Please note: We occasionally amend or withdraw Exness jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Exness/Exness Group companies around the world. Exness Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Exness. Anyone who demands such a fee is not an authorized Exness representative and you are strongly advised to refuse any such demand.
At Exness, we're an equal opportunity employer where every individual is valued. No matter your race, color, religion, sex, national origin, sexual orientation, gender identity or disability, we welcome you. As an international fintech company, we embrace the richness of our diverse team, respecting each individual and promoting gender equality for all genders in our workforce.
Top Skills
What We Do
Exness Group is a global multi-asset broker that was founded in 2008 with the mission to reshape the online trading industry. We aim to maximize our client's potential when trading the markets by offering better-than-market conditions on currencies, crypto, stocks, indices, metals, and commodities.Our fresh scientific and ethical approach has resonated with traders around the world, and the company has gone from strength to strength, with trading volumes hitting new monthly records in 2023 at $3 trillion from an active client base of 414,502+We think business and act human. Our growing #ExnessFamily has more than 2,000 employees in offices located in Asia and Europe. Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. We are constantly expanding into new markets, and we're looking for a passionate team to help us grow. If you are looking for a new challenge and want to be a part of the future of online trading, please check out our open positions
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