Main Responsibilities
- Become a technical expert on our B2B products;
- Take ownership of customer-reported issues and see problems through to resolution;
- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues;
- Attend online meetings with clients (can be together with Account Executives or Account Managers) and provide technical know-how and guidance to potential and existing customers;
- Work with engineering, product, and customer experience teams to ensure speedy resolution;
- Collaborate with department leads to ensure that our team has all the necessary tech-related information;
- Contribute to our FAQs, which serve as our customer’s knowledge base.
Core Requirements
- 2+ years of experience doing technical product support;
- Outstanding customer service skills and empathy for customers;
- Excellent written and verbal communication skills (English);
- Very comfortable with technical concepts, great analytical skills, and can communicate complex network connectivity scenarios to a range of audiences;
- Able to work asynchronously with a globally distributed team.
Bonus Points For
- Familiarity with networking, VPN concepts, and SaaS products;
- Familiarity with platforms such as Zendesk, SalesForce, Jira, and Confluence.
Salary Range
- Gross Salary 1980 - 3800 EUR/Month.
Top Skills
What We Do
Nord Security is one of the world’s leading providers of digital security and privacy solutions for businesses and individuals. We are a home for advanced security solutions that share the Nord brand and values. Today, our products are used by millions of customers worldwide and praised by all the major cybersecurity experts and top media outlets. Since 2012, we have been creating and building award-winning products: NordVPN - the fastest VPN on the planet, built to protect your online traffic and privacy with next-generation encryption. NordLayer - an adaptive network access security solution for modern businesses, helping organizations to fulfill scaling and integration challenges. NordPass - a password manager designed with the user in mind, from simplicity to security. Built using zero-knowledge encryption. NordLocker - a powerful end-to-end encryption tool for safely storing and sharing files. Comes with secure cloud storage. Our community of cybersecurity experts, software developers, engineers, data analysts, and other tech professionals share one common goal – create a safe cyber future for everyone. Explore our open positions here: https://nordsecurity.com/careers Or refer a friend or colleague: https://nordsecurity.com/referrals Learn about our Privacy notice for recruitment candidates here: https://bit.ly/3mJFoAy
